BRANDY BEISEL
Summary
Senior Fraud Specialist with proven ability in detecting and mitigating fraudulent activities. Skilled in risk assessment, data analysis, and regulatory compliance. Strong focus on team collaboration and achieving optimal results in dynamic environments. Reliable, adaptable, and equipped with keen analytical and problem-solving skills that drive impactful outcomes.
Overview
13
13
years of professional experience
Work History
Senior Fraud Specialist/Document Review Specialist
Discover Financial Services, DFS
04.2022 - 02.2025
- Served as a subject matter expert on various types of financial crimes, ensuring accurate risk assessments.
- Developed comprehensive training programs to enhance the skills of junior fraud specialists.
- Managed relationships with external vendors supporting fraud detection capabilities, ensuring optimal performance levels were maintained.
- Answering incoming calls
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
- Investigated complex fraud cases, leading to successful identification and prosecution of offenders.
- Evaluated customer data to identify and prevent fraudulent activities.
Customer Service Representative
Highmark Blue Cross Blue Shield WV
04.2018 - 04.2019
- Answering incoming calls for Highmark BCBS members. Claim inquires, authorization inquiries, member updates, and making physician office calls. Advising members of their benefits, and policy. Multi-tasking on a avaya phone system, and dual computer monitors.
Customer Service Representative
The Revenue Optimization Companies
05.2017 - 04.2018
- AT&T and Verizon activations, including new lines, upgrades, and add a line. Including use of a cash register, filing paperwork, and answering phone calls.
Security Officer
St. Moritz Security Services Inc
06.2015 - 04.2017
- Signing customers and visitors on and off site.
- Logging company paperwork
- Answering incoming calls
- Secure premises of site, checking for disturbances
- Complete reports by recording observations, information, occurrences, and various activities.
- Contribute to team success by accomplishing set goals.
Customer Service Representative
Z Wireless
08.2012 - 01.2015
- Cellular Sales
- Answering incoming calls
- Billing Support
- Technical Support
Education
Bachelor of Science - Criminal Justice And Corrections
University of Cincinnati
OnlineHigh school or equivalent - Main Studies
Magnolia High School
New Martinsville, WV01.2005
Skills
- Client support
- Skilled in data entry typing
- Proficient in typing at 75 wpm
- Experienced with Microsoft Office applications
- Fraud detection strategies
- Risk assessment
- Fraud detection expertise
- Banking processes management
- Document analysis specialist
- Anti-money laundering compliance
- Transaction analysis
- Commitment to ethical standards
Timeline
Senior Fraud Specialist/Document Review Specialist
Discover Financial Services, DFS
04.2022 - 02.2025
Customer Service Representative
Highmark Blue Cross Blue Shield WV
04.2018 - 04.2019
Customer Service Representative
The Revenue Optimization Companies
05.2017 - 04.2018
Security Officer
St. Moritz Security Services Inc
06.2015 - 04.2017
Customer Service Representative
Z Wireless
08.2012 - 01.2015
High school or equivalent - Main Studies
Magnolia High School
Bachelor of Science - Criminal Justice And Corrections
University of Cincinnati
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