Robert Ruffin

Responsible for helping organizations across multiple industries store, manage and share information internally and with outside organizations. By providing a comprehensive project proposal and price quote for scanning and digitization of paper document records, large format drawings and records on microfilm rolls. My customer base, whether private or public include organizations that have to maintain any administrative, fiscal, legal and historic information that is accessed on a regular basis or has to be kept permanently.

Upon contact from a potential customer, I first find out if the solution I offer is a good fit for the customer. The next step is to schedule a date/time to visit with the customer at there office location to inventory the materials for this specific project. After gathering the information from the site visit and answering any questions by the customer, a project proposal/price quote is provided electronically for the customer to review, and make a decision to approve and move forward with the project or not. The project proposal/price quote provided is a complete gameplan regarding details about how the project will be done that includes a project start date and estimated completion date.

My experience as a Field Service Technician (Micrographics) for 39 years prior to going into sales helped me develop great communication skills with the rapport I developed with the customers I provided service for. When you arrive with a solution to solve a problem and the solution works, we've made our customer happy and done our job!

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.