Patti McGinnis
Lyndon Station
Summary
My strong capabilities in relationship building made for exceptional client satisfaction with repeat business, while owning The Dirty Dog for 24 years. Adept at multi tasking to maintain an organized and streamlined business, ensuring that all aspects of the business were ran in an effective, safe, yet fun atmosphere.
Known for reliability and able to adapt to many situations working with a team or independently. I enjoy helping people. I'm outgoing and friendly. Some of my passions are animals, flowers, plants and gardening. I also enjoy camping, hiking, reading and crafts.
Overview
38
38
years of professional experience
Work History
Owner
The Dirty Dog
12.1999 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events.
- Appointment scheduling.
- Maintain records for all dogs in our care.
- Grooming dogs.
- Feeding dogs.
- Administering medication as directed.
- Interacting with dogs.
- Cleaning
Pet Groomer
Castle Peak Vet Service
01.2000 - 08.2000
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
Administrative Assistant
Colorado West Mental Health Center
02.1994 - 01.2000
- Answered multi-line phone system, including a 24 hour emergency line, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Medical transcription.
- Contacting insurance companies to authorize services
- Account payable.
- Scheduling client appointments.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
Head Housekeeper
Prairie Moon Inn
05.1991 - 07.1992
- Cleaning rooms.
- Laundry
- Supervising employees.
- Ordering suplies.
Assistant Bookkeeper
Edwards Building Center
02.1990 - 03.1991
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Assisted bookkeepers in providing support documentation required for audits.
- Answering calls on a multi line telephone system.
- Assisted customers.
- Operated a cash register.
Cashier/Customer Service Representative
Beasley's Food Town
05.1985 - 01.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Eagle Valley High School
Gypsum, COSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Financial management
- Client service
- Staff hiring
Timeline
Pet Groomer
Castle Peak Vet Service
01.2000 - 08.2000
Owner
The Dirty Dog
12.1999 - 09.2023
Administrative Assistant
Colorado West Mental Health Center
02.1994 - 01.2000
Head Housekeeper
Prairie Moon Inn
05.1991 - 07.1992
Assistant Bookkeeper
Edwards Building Center
02.1990 - 03.1991
Cashier/Customer Service Representative
Beasley's Food Town
05.1985 - 01.1990
High School Diploma -
Eagle Valley High School
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