Patti Mengers
Claymont,Delaware
Summary
Dynamic leader with extensive experience at Goodwill of Delaware & Delaware County, excelling in contract negotiation and stakeholder collaboration. Proven track record in driving operational efficiency and team performance, while successfully managing budgets and fostering strong relationships. Committed to strategic planning and employee development, delivering exceptional program outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Vice President of Goodwill Staffing Services
Goodwill of Delaware & Delaware County
04.2011 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Program Direcotr
Connections, CSP
05.2009 - 01.2011
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
Director of Customer Fulfillment
AIG Insurance
10.1993 - 06.2004
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Arts - General Studies - Business Focus
Montgomery County Community Collegge
Montgomeryville05-1986
Skills
- Contract negotiation
- Financial analysis
- Project management
- Stakeholder collaboration
- Team leadership
- Strategic planning
- Customer relationship management
- Performance monitoring
- Budget management
- Employee training
- Operational efficiency
- Relationship building
- Decision-making
- Coaching and mentoring
- Business development
- Client relationship building
Accomplishments
Current Chair for the Governor appointed Committee of Employment and Social Services.
Certification
Achieved certification in Underwriting Guidelines & Reinstatements. Business Leadership Certification, Stand By Me, Certified Financial Coach, Bullet Proof Manager, Delaware County Leadership Program
Timeline
Vice President of Goodwill Staffing Services
Goodwill of Delaware & Delaware County
04.2011 - Current
Program Direcotr
Connections, CSP
05.2009 - 01.2011
Director of Customer Fulfillment
AIG Insurance
10.1993 - 06.2004
Associate of Arts - General Studies - Business Focus
Montgomery County Community Collegge
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