Patti Olesen
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
32
32
years of professional experience
Work History
Patient Care Coordinator
UPPERLINE HEALTH PODIATRY
02.2024 - 06.2025
- Greet and check-in patients, verify and update necessary information in the medical records/database (Athena Software), perform all registration functions and collect copays and balances due as appropriate.
- Schedule patients via office scheduling policies for multiple physicians. Confirm appointment times as well as educate patients on the impactful services of the Upperline Plus Medicare Program.
- Answer and screen in-bound calls, take accurate messages, and provide appropriate information to patients as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)
Patient Service Representative, Orthopedics
RIVERVIEW HEALTH NETWORK
07.2020 - 11.2023
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Took copayments
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Provided excellent customer service to patients and medical staff.
PRN Patient Service Representative, Family Practice
COMMUNITY PHYSICIAN NETWORK
10.2018 - 07.2020
- Primary responsibilities include checking in patients for appointments, collecting patient payments, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility
- Utilized the electronic medical record system (EPIC) to verify and update patient demographic information, as well as, posting and balancing of payments collected
Administrative Assistant
PSYCHOLOGICAL ASSESSMENT AND CONSULTING
01.2009 - 05.2018
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Consult with patients to complete documents/referrals, case histories, or forms, such as intake paperwork or insurance forms. Schedule and confirm patient diagnostic appointments and medical consultations. Answer multi phone lines and direct calls to appropriate staff.
- Proficient in data entry with multiple software applications.
- Knowledge of Microsoft Office suite of products.
Data Manager
VANDERBILT UNIVERSITY MEDICAL CENTER/DCI DONOR SERVICES
03.1993 - 06.2015
- Compile, sort and verify the accuracy of data before it is entered.
- Select materials needed to complete work assignments.
- Design and validate clinical databases including designing or testing logic checks.
- Process clinical data including receipt, entry, verification, or filing of information.
- Perform quality control audits to ensure accuracy, completeness, or proper usage of clinical systems and data.
- Track the flow of work forms including in-house data flow or electronic forms transfer.
- Train staff on technical procedures or software program usage.
- Contribute to the compilation, organization, and production of protocols, clinical study reports, regulatory submissions, or other controlled documentation.
- Analyze clinical data using appropriate statistical tools.
- Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health
- Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes.
- Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into Renal Transplant Database. Report all Renal/Pancreas transplants to UNOS (United Network for Organ Sharing) as required per Transplantation guidelines.
- Keep track of and update any incident of Cancer post transplantation. Report to Cancer Registry for research purposes.
- Worked remotely from June 1999-2015
Tumor Registrar
BALL MEMORIAL HOSPITAL CANCER REGISTRY
07.2005 - 01.2009
- Responsible for record keeping/reporting processes necessary to meet the requirements as described in the Commission on Cancer (COC) Program Standards, the BMH Cancer Registry, and the Indiana Cancer Registry.
- Duties include case finding, abstracting, follow-up, staging, and quality control.
- Scheduling, documentation, and communication with participants of facility-wide cancer conferences.
- Provide data requests to physicians as needed.
- Knowledge of medical terminology, Internet applications and various software programs including Microsoft Excel and Word.
Graduate School Secretary
BALL STATE UNIVERSITY GRADUATE SCHOOL
07.2003 - 06.2005
- Responsible for front office receptionist duties; provide records management
- Provide office support and coverage for office manager when she is out of the office or on vacation
- Manage the student inquiry database; manage routine correspondence with prospective applicants via E-mail and snail mail.
- Responsible for all office mailings of graduate school information; responsible for maintaining assistantship database and providing departments, payroll, international programs with up-to-date information on student assistantships. Serve as events planning manager.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CASkills
- Appointment scheduling
- Effective organizational skills
- Professional phone communication
- Critical thinking skills
- HIPAA compliance
- Medical terminology
- Verbal and written communication
- Payment collection
- Epic
- Cerner
- Athena
- Microsoft Office
- Reliability and dedication
- Caring and empathetic
- Conflict resolution
- Calm and effective under pressure
PROFESSIONAL LEADERSHIP
Trained/Mentored Clinical and Clerical staff working in the Heart, Lung and Renal transplant program at Vanderbilt University Medical Center and VA Hospital to use the Transplant Information Electronic Data Interchange software (TIEDI) from UNOS (United Network of Organ Sharing). Created and implemented the very first Telecommuting/Remote job position in Vanderbilt's Renal Transplant program in 1999. Allowing me to continue working for Vanderbilt Medical and VA Centers as well as Dialysis Clinics Inc., from my home office in Indiana.
Timeline
Patient Care Coordinator
UPPERLINE HEALTH PODIATRY
02.2024 - 06.2025
Patient Service Representative, Orthopedics
RIVERVIEW HEALTH NETWORK
07.2020 - 11.2023
PRN Patient Service Representative, Family Practice
COMMUNITY PHYSICIAN NETWORK
10.2018 - 07.2020
Administrative Assistant
PSYCHOLOGICAL ASSESSMENT AND CONSULTING
01.2009 - 05.2018
Tumor Registrar
BALL MEMORIAL HOSPITAL CANCER REGISTRY
07.2005 - 01.2009
Graduate School Secretary
BALL STATE UNIVERSITY GRADUATE SCHOOL
07.2003 - 06.2005
Data Manager
VANDERBILT UNIVERSITY MEDICAL CENTER/DCI DONOR SERVICES
03.1993 - 06.2015
High School Diploma -
Palm Springs High School
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