Bodel Zabili

• Provided guidance and support to individuals seeking assistance with navigating the healthcare system.
• Facilitated communication between patients and care teams by acting as a liaison.
• Conducted outreach activities to identify individuals who may need assistance or are at risk of developing health issues.
• Coordinated appointments with primary care providers, specialists, and other medical personnel.
• Participated in quality improvement initiatives within the organization aimed at improving overall outcomes for patients served.
• Scheduled patient appointments and specific treatments.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Trained new staff in relevant processes and procedures.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team performance against targets, taking corrective action where necessary.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Identified opportunities for process improvements, implementing changes when required.
• Motivated staff through positive reinforcement techniques.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.
• Fostered positive employee relationships through communication, training and development coaching.
• Completed daily quality assurance duties to provide feedback for improvements.
• Displayed strong telephone etiquette, effectively handling difficult calls.

Provide direct patient care under the direction of a provider and perform clinical and administrative healthcare support services to patients and families.

• Review and prepare patient records and record vital signs using Epic Systems
• Data entry and tracking for process improvement
• BLS and CPR Certification 2021
• Stop the Bleed - Bleeding Control Basic v. 1.0 Course
• COPD and Asthma Learning Collaborative - Conduct inhaler education to patients diagnosed with Asthma and or COPD
• Medication Reconciliation Project Member tasked with improving patient medication refill process
• Trained in vaccine administration
• Trained in phlebotomy and blood draws
• Facilitate the creation of provider coverage schedules
• New employee preceptor responsible for training new hires
• Run monthly reports to improve clinic metric goals
• Followed care plan and directions to administer care and medications to patients.
• Schedule patients for office and procedure visits

• Coach middle and high school boys of all levels and engage in team and skill building drills
• Motivate and encourage student athletes to perform at their highest levels during practices and games
• Facilitate and create different playbooks and drills players will utilize in games
• Coordinate practice and game schedules

• Provide a safe environment for persons with mental health challenges and co-occurring disorders living in an independent permanent housing environment.
• Support clients who are receiving developmental services at their place of employment.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

• Developed training and exercise programs to meet individual requirements and team play strategies.
• Design and implement plays and game plans for games and practice schedules
• Coach two undefeated seasons and lead the team to two championships

• Coordinate practice and game schedules at Boys and Girls Club site
• Facilitate and lead team practices and activities during scheduled times
• Responsible for ensuring gym space is ready for use and equipment is stored away when finished
• Referee scheduled games