Patti Yasenak
Office Manager
Butte,Montana
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Montana Structure, Design, & Build LLC.
Butte, Montana
07.2021 - 01.2022
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed office operations while scheduling appointments for department managers.
- Sourced vendors for special project needs and negotiated contracts.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Arranged corporate and office conferences for company employees and guests.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Grader
Sun Mountain Lumber
Deer Lodge, Montana
12.2020 - 07.2021
- Documented products checked, grades assigned and rejected items in master logs.
- Graded raw materials based on checklist of quality standards.
- Operated heavy, complex equipment safely to minimize accidents.
- Documented inspections, assignments and task completion to comply with company policies.
- Compared standard handling, production and transport requirements of different grains against practices of farms and transportation companies to identify deficiencies.
- Leveled for [Type] grades to achieve project requirements.
- Completed on-the-job training to learn correct methods for identifying defects.
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Assisted in training [Number] employees on [Type] tasks to raise quality of work for entire team.
- Identified and resolved problems affecting quality of work or safety of job site.
Hostess, Server
Hokkaido Ramen And Sushi Bar
Great Falls, Montana
09.2020 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Recorded available tables after seating each party using specialized seating software.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Documented reservations and communicated changes to guests.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Checked and restocked server areas and organized and got change for front counter.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Used cash registers and credit card machines to cash out customers.
Cashier
Wheat Montana
Great Falls, Montana
05.2020 - 09.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $[Amount] or more per shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Collected and authorized payments of guests.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each week.
Server
Chef's Garden
Butte, MT
10.2013 - 05.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
- Collected orders and relayed them to bartenders quickly and accurately.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept track of event finances, initial deposits, due payments and final balances.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervisor, Server
Denny's Restaurant
Butte, Montana
03.2010 - 10.2014
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cultivated warm relationships with regular customers.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Worked with management team to implement proper division of responsibilities.
- Bussed and reset tables to keep dining room and work areas clean.
- Set overall vision and provided team leadership.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Performed annual evaluations and reviews for large staff of employees.
- Maintained compliance with company policies, objectives and communication goals.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Built, managed and coached insourced and outsourced teams.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Evaluated employee performance and coached and trained to improve weak areas.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Manager, Stylist
Great Clips
Butte, MT
06.2001 - 03.2010
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Directed staff and managed annual capital budget.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked on 25 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Onboarded new employees with training and new hire documentation.
- Evaluated report data to proactively adjust and enhance operations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Recorded inventory sales into organization's weekly income report.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Cross-trained existing employees to maximize team agility and performance.
- Processed payments, entering sales in register for prompt customer service.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
No Degree - Health Information Technology
Montana State University - Great Falls College of Technology
Great Falls, MTLevel 1 And 2 Certification - Addictions And Substance Abuse
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2019
Cosmetology License - Cosmetology
Butte Academy of Beauty Culture
Butte, MT07.1997
Skills
- Staff Development and Training
- Recruitment and Hiring
- Decision Making
- Schedule Coordination
- Microsoft Office Suite
- Team Management and Supervision
- Complex Problem Solving
- Motivational Leadership
- Performance Management
- Quality Assurance
- Handling Customer Complaints
- Coaching and Mentoring
- Contracts and Vendor Agreements
- Office Equipment Management
- Delegation and Work Assignment
- Inventory Oversight
- Accounts Payable and Receivable
- Methodical and Organized
- Remote Work Coordination
- Meeting Coordination and Support
- Goal Setting
- Friendly and Relatable
- Diligent Follow Through
- Intuit QuickBooks
- Documentation and Recordkeeping
- Adaptable and Resilient
- Payroll Administration
- Attention to Detail
- Honesty and Integrity
- Microsoft Office
- Administration and Operations
- Employee Motivation and Discipline
- Budget Management
- Project Management
- Customer Service Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Confidence and Drive
- Leadership and Change Management
Timeline
Office Manager
Montana Structure, Design, & Build LLC.
07.2021 - 01.2022
Grader
Sun Mountain Lumber
12.2020 - 07.2021
Hostess, Server
Hokkaido Ramen And Sushi Bar
09.2020 - 12.2020
Cashier
Wheat Montana
05.2020 - 09.2020
Server
Chef's Garden
10.2013 - 05.2020
Supervisor, Server
Denny's Restaurant
03.2010 - 10.2014
Manager, Stylist
Great Clips
06.2001 - 03.2010
No Degree - Health Information Technology
Montana State University - Great Falls College of Technology
Level 1 And 2 Certification - Addictions And Substance Abuse
Maricopa Community Colleges - Rio Salado Community College
Cosmetology License - Cosmetology
Butte Academy of Beauty Culture