Summary
Overview
Work History
Education
Skills
Timeline
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Pattie Wood

Norwood,PA

Summary

Dynamic Claims Representative with Chubb Insurance, adept at enhancing customer satisfaction through effective claims investigation and timely communication. Proven ability to manage high volumes of claims while ensuring compliance with industry regulations. Strong decision-making and time management skills contribute to successful team collaboration and improved operational efficiency.

Overview

28
28
years of professional experience

Work History

Cook and Cashier

Drexel Swim Club
05.2025 - 09.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Claims Representative

Chubb Insurance
03.1998 - 03.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Education

Business

Sharon Hill High School
Sharon Hill, PA
06.1982

Skills

  • Microsoft office
  • Insurance claims review
  • Claims investigation
  • Time management
  • Decision-making
  • Team collaboration

Timeline

Cook and Cashier

Drexel Swim Club
05.2025 - 09.2025

Claims Representative

Chubb Insurance
03.1998 - 03.2023

Business

Sharon Hill High School

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Pattie Wood