Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patti Jo Lewan

Dickinson,United States

Summary

Results-driven professional with a strong background in team leadership and problem-solving. Skilled in optimizing workflows and ensuring compliance with safety standards. Focused on enhancing production efficiency and delivering exceptional customer service.

Overview

12
12
years of professional experience

Work History

Team Leader

Baker Boy
Dickinson, North Dakota
09.2020 - Current
  • Led team in daily production operations and workflow management.
  • Trained new team members on safety and operational standards.
  • Coordinated schedules to optimize staff availability during peak hours.
  • Implemented process improvements to enhance production efficiency.
  • Ensured compliance with food safety regulations and quality standards.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.

Bakery Assistant

Baker Boy
Dickinson, North Dakota
11.2019 - 09.2020
  • Prepared a variety of baked goods following established recipes.
  • Maintained cleanliness and organization of the bakery workstations.
  • Operated baking equipment safely and effectively during production shifts.
  • Monitored product quality to ensure adherence to company standards.
  • Assisted in packaging finished products for display and sale.
  • Maintained a clean and sanitary work area throughout the day.
  • Washed preparation utensils, tools, and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.

Assistant Manager

Walmart
Dickinson, North Dakota
12.2017 - 11.2019
  • Assisted in training new team members on store policies and procedures.
  • Coordinated schedules for staff to ensure adequate coverage during peak hours.
  • Managed inventory levels and ordered products to maintain stock availability.
  • Developed promotional displays to enhance customer engagement and sales.
  • Oversaw cash handling procedures to ensure financial accuracy and compliance.
  • Conducted regular inspections of store layout for safety and organization standards.
  • Resolved customer complaints promptly to maintain high service quality standards.
  • Collaborated with department managers to execute merchandising strategies effectively.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.

Grocery/Fresh Support Manager

Walmart
Dickinson, North Dakota
03.2015 - 11.2017
  • Managed daily operations and workflow for fresh department teams.
  • Trained staff on food safety and quality standards.
  • Coordinated inventory management and stock replenishment processes.
  • Ensured compliance with health regulations and company policies.
  • Assisted in resolving customer inquiries and complaints effectively.

Zone Merchandise Supervisor for Consumables

Walmart
Dickinson, North Dakota
10.2014 - 02.2015
  • Supervised merchandise displays and ensured product placement met brand standards.
  • Coordinated inventory management and monitored stock levels to optimize flow.
  • Trained team members on merchandising techniques and customer service skills.
  • Collaborated with department managers to align promotional strategies and product launches.

Department Manager Domestics and Furniture

Walmart
Dickinson, North Dakota
07.2014 - 09.2014
  • Managed daily operations and ensured compliance with company policies.
  • Trained and developed staff to enhance team performance.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Enforced safety protocols to promote a secure work environment.

Sales Floor Associate

Walmart
Dickinson, North Dakota
02.2014 - 06.2014
  • Assisted customers with product selection and inquiries on the sales floor.
  • Maintained cleanliness and organization of merchandise displays throughout the store.
  • Monitored stock levels and alerted management for reordering supplies as needed.
  • Engaged customers in conversation to build rapport and drive sales opportunities.
  • Followed store policies for returns, exchanges, and customer service procedures.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Greeted customers upon entering store and provided assistance in locating desired items.

Education

One Year Diploma - Computer Operations

Western Wisconsin Technical Institute
La Crosse, WI
05-1983

Skills

  • Task delegation
  • Team leadership
  • Customer service
  • Work Planning and Prioritization
  • Effective communication
  • Problem solving
  • Operational compliance
  • Employee supervision
  • Staff management
  • Staff development
  • Inventory management
  • Retail operations
  • Employee scheduling
  • Workplace safety compliance

References

References available upon request.

Timeline

Team Leader

Baker Boy
09.2020 - Current

Bakery Assistant

Baker Boy
11.2019 - 09.2020

Assistant Manager

Walmart
12.2017 - 11.2019

Grocery/Fresh Support Manager

Walmart
03.2015 - 11.2017

Zone Merchandise Supervisor for Consumables

Walmart
10.2014 - 02.2015

Department Manager Domestics and Furniture

Walmart
07.2014 - 09.2014

Sales Floor Associate

Walmart
02.2014 - 06.2014

One Year Diploma - Computer Operations

Western Wisconsin Technical Institute

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