Pattra Jantakanont
Skokie,IL
Summary
Detail-oriented professional with strong organizational skills and a commitment to exceptional customer service. Experienced in building lasting client relationships and optimizing team performance to meet customer needs effectively.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
Park Ridge, IL
04.2018 - Current
- Conducted transactions efficiently while ensuring compliance with regulations.
- Collaborated with team members to streamline processes and improve service delivery.
- Mentored new tellers and bankers on best practices in customer engagement and service excellence.
- Implemented strategies for cross-selling bank products, driving revenue growth.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Manager in Training
Panera Bread
Skokie, IL
02.2017 - 12.2017
- Trained staff on operational procedures to enhance team efficiency and service quality.
- Coordinated daily operations, optimizing workflow to meet customer demand during peak hours.
- Monitored food safety standards, ensuring compliance with health regulations across the café.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
Shift Leader
Dunkin' Donuts
Skokie, IL
01.2016 - 03.2017
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members, fostering a collaborative and high-performance environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling for staff, balancing labor costs with operational needs effectively.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT04-2027
High School Diploma -
Niles North High School
Skokie, IL06-2010
Skills
- Building and maintaining relationships
- Client relationship management
- Cash handling
- Sales enhancement through cross-selling
- Customer service support
- Strong organizational abilities
- Product and service sales
- Self-driven initiative
- Team building
- Leadership in team settings
Timeline
Financial Relationship Banker
Huntington National Bank
04.2018 - Current
Manager in Training
Panera Bread
02.2017 - 12.2017
Shift Leader
Dunkin' Donuts
01.2016 - 03.2017
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Niles North High School