Patricia Albarran
Summary
Dynamic Customer Service Representative with a proven track record at the Illinois Department of Employment Security, adept at empathetic client communication and conflict resolution. Expert in unemployment insurance processes, ensuring compliance while maintaining meticulous case documentation. Committed to guiding individuals through challenging transitions, fostering re-employment opportunities with compassion and professionalism.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Illinois Department of Employment Security
01.2000 - Current
Adjudicating unemployment insurance claims and determined eligibility under federal and state Unemployment Insurance programs.
Handling reconsideration reviews and appeal cases, ensuring fair decisions aligned with applicable laws.
Providing compassionate support to individuals facing job loss, guiding them through benefit processes.
Referred clients to workforce partners and resources to support re-employment and skill-building.
Maintaining detailed records of Unemployment Insurance claims, referrals, and case activity.
Delivering excellent service both in-person and over the phone ina fast-paced environment.
Education
Bachelor of Arts - Social Work
Dominican University
River Forest, IL01-1992
Skills
Empathetic client communication
Conflict resolution
Case management and documentation
Unemployment insurance processes
Microsoft word
Accurate data entry and record keeping
Confidentiality and compliance awareness
Timeline
Customer Service Representative
Illinois Department of Employment Security
01.2000 - Current
Bachelor of Arts - Social Work
Dominican University