Patty Allemond
Lafayette,LA
Summary
Dedicated professional with a strong background in office administration and customer service. Recognized for enhancing operational efficiency and supporting financial tasks, poised to contribute to organizational success.
Overview
34
34
years of professional experience
Work History
Secretary/Office Assistant
Rader's Insulation Express, LLC
Lafayette, LA
07.2011 - Current
- Organized schedules, coordinating appointments and meetings for management staff.
- Maintained accurate records, facilitating efficient information retrieval and documentation processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into the system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained electronic filing systems and categorized documents.
Assistant Manager
Brenton Enterprises
Lafayette, LA
03.2010 - 06.2011
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Mentored junior staff, promoting professional growth and skill development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Teller
Hibernia Bank / Capital One Bank
Lafayette, LA
05.2005 - 02.2010
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
- Maintained cash drawer accuracy through regular reconciliation and adherence to security protocols.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with team members to achieve branch sales goals through effective cross-selling techniques.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
Manager/Waitress
Julien's Famous Cajun Style Poboys
Lafayette, LA
08.1992 - 05.2005
- Supervised daily operations, ensuring high standards of food quality and customer service.
- Trained and mentored staff to improve efficiency and foster a collaborative work environment.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Established standard operating procedures that improved workflow consistency across all shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Managed multiple tables efficiently, balancing guest needs with timely order delivery.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to streamline order processing and minimize wait times.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Handled cash transactions accurately, ensuring accountability at the end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Lafayette High School
Lafayette, LA05-1980
Skills
- Office administration
- Document preparation
- Schedule management
- Financial reporting
- Expense management
- Vendor management
- Document management
- Budget tracking
- Communication tools
- Recordkeeping
- Customer service
- Phone reception
- Documentation and recordkeeping
Timeline
Secretary/Office Assistant
Rader's Insulation Express, LLC
07.2011 - Current
Assistant Manager
Brenton Enterprises
03.2010 - 06.2011
Teller
Hibernia Bank / Capital One Bank
05.2005 - 02.2010
Manager/Waitress
Julien's Famous Cajun Style Poboys
08.1992 - 05.2005
High School Diploma -
Lafayette High School