Patty Barbot
Dunseith,ND
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Branch Manager
North Star Community Credit Union
08.2018 - Current
- Increased customer satisfaction by implementing efficient strategies for resolving issues and addressing concerns.
- Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and budgeting.
- Strengthened relationships with clients through exceptional customer service and personalized attention to needs.
- Boosted sales performance by training employees in effective selling techniques and product knowledge.
- Enhanced employee morale and reduced turnover with team-building activities, regular feedback sessions, and professional development opportunities.
- Collaborated with regional management to develop strategic marketing plans that increased brand visibility within the community.
- Managed risk effectively by closely monitoring financial transactions and ensuring compliance with company policies.
Front End Manager /Book keeper/
Wayne's Food Pride
03.2009 - 10.2013
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Personal Banker/ loan Processor
Security Security State Bank
03.2008 - 03.2009
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Type loans and assist in the loan application process.
Member Service Representative/ Loan Processor/ Vault Supervisor
North Star Community Credit Union
01.2005 - 03.2008
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Count and maintain Vault Balance, Order cash a supply of cash to meet daily needs
- Review loans
Education
Bachelor Of Applied Arts - Business Administration And Management
Minot State University
Minot, NDAssociate of Arts -
Minot State University/Bottineau
Bottineau, ND05.2002
High School Diploma -
Langdon High School
Langdon, ND05.1999
Skills
- Active Listening
- Critical Thinking
- Recruitment and hiring
- Employee Scheduling
- Staff Training and Development
- Sales Development
- Coaching and Mentoring
- Operational Reports
- Interviewing and Hiring
- Risk Mitigation
- Financial Oversight
- Cash handling expertise
- Process Improvement
- Employee Development
- Relationship building and management
- Performance Reviews
- Branch Operations Management
- Relationship Building
- Work Prioritization
- Risk Analysis
- Financial Services
- Excellent work ethic
- Loans
- Customer Relationships
- Knowledge of Equifax Application Engine
- Team Player
- Loan Documentation
Certification
CCUFC- certified credit union financial counselor
Timeline
Retail Branch Manager
North Star Community Credit Union
08.2018 - Current
Front End Manager /Book keeper/
Wayne's Food Pride
03.2009 - 10.2013
Personal Banker/ loan Processor
Security Security State Bank
03.2008 - 03.2009
Member Service Representative/ Loan Processor/ Vault Supervisor
North Star Community Credit Union
01.2005 - 03.2008
Bachelor Of Applied Arts - Business Administration And Management
Minot State University
Associate of Arts -
Minot State University/Bottineau
High School Diploma -
Langdon High School
CCUFC- certified credit union financial counselor
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