Patty Ference
Las Vegas,NV
Summary
Dynamic professional with a proven track record at SkyHop Global, excelling in community engagement and event planning. Skilled in developing strategic partnerships and enhancing brand visibility, I leverage effective communication and attention to detail to drive successful initiatives. Committed to fostering relationships that yield impactful results.
Overview
20
20
years of professional experience
Work History
Community Ambassador
SkyHop Global
Las Vegas, United States
09.2022 - 07.2025
- Developed strategic partnerships with local businesses to enhance community engagement.
- Organized and led community events, resulting in a 30% increase in brand visibility.
- Developed relationships with the airlines to increase business.
- Worked within the organization on GoFundMe accounts for employees.
Retail Sales Specialist
Living Spaces
Las Vegas, United States
09.2018 - 01.2022
- Implemented effective sales strategies, resulting in a 20% increase in monthly sales.
- Developed strong customer relationships, leading to a 15% increase in repeat business.
- Trained new team members in product knowledge and customer service protocols.
Store Manager
Lane Bryant
Santa Rosa, California
11.2016 - 08.2018
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff on customer service standards.
- Oversaw inventory management and product merchandising strategies.
- Developed staff schedules to optimize coverage and efficiency.
- Resolved customer complaints effectively and maintained satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
MANAGER
Cokas-Diko Home Furnishings
Petaluma
01.2014 - 08.2015
- Oversee store operations and staff for a new location.
- Create merchandising and marketing plans.
- Train staff on new merchandise and vendors.
- Participate in events sponsored by Petaluma Marketing Association.
SALES SPECIALIST
Clarisonic
10.2011 - 06.2015
- Trained associates on complete line of Clarisonic products to enhance sales performance.
- Demonstrated product features to consumers at high-end cosmetic and department stores, driving engagement.
ASSISTANT BRANCH MANAGER
Navy Federal Credit Union
01.2010 - 09.2013
- Assisted in management and operations of a full-service branch operation.
- Recruited and selected staff.
- Ensured compliance with operational policies, procedures, and guidelines.
- Monitored security and balanced all cash operations, including vault and ATM transactions.
- Provided optimal service to all members/customers.
- Accomplishments: Achieved organizational goals – 2012 GYB; reduced overtime cost by holding MSR’s accountable to schedule; managed monthly marketing events at Defense Health Headquarters (DHHQ) that resulted in increased membership; increased number of volunteer staff for fundraising; created new liaisons with Chamber of Commerce and community groups; developed customer appreciation activities.
GENERAL MANAGER
Lenscrafters
01.2008 - 01.2010
- Oversaw the retail floor, laboratory, and optometrist’s office.
- Hired and trained new associates; supervised monthly and annual budget; managed payroll.
- Supervised One Sight corporate social services program for underserved residents in Arlington County who receive free eyeglasses.
STORE MANAGER
Domain-Home
01.2007 - 12.2007
- Coordinated fall floor plan with Visual Merchandiser.
- Worked with Inventory Manager to update inventory reports and reduce shrinkage.
- Promoted to larger volume store.
DISTRICT MANAGER/TRAINER
Barnes Furniture
01.2006 - 01.2007
- Supervised the operations of 4 regional stores and 20+ personnel in Virginia and Maryland.
- Managed the corporate store and staff of six.
- Accomplishments: Selected to consult with CFO on restructuring organization, selecting new locations, warehousing, and personnel; developed sales promotions and advertising strategies with agency; developed and implemented new company-wide policies on staffing, scheduling, and swatches.
Education
Associates Degree -
CLARISSA SCHOOL OF DESIGN
Pittsburgh, PALiberal Arts and Human Development - Liberal Arts Courses
PENNSYLVANIA STATE UNIVERSITY
McKeesport, PASkills
- Event planning and coordination
- Community engagement strategies
- Effective communication skills
- Attention to detail
- Fundraising initiatives
Community Service Activities
- 2011, So Others Might Eat (SOME), DC, Prepared and served meals to homeless individuals living in shelters in DC.
- 1994 - 2002, Women's Committee of the National Symphony Orchestra, Served as guide/docent for fund-raising activities and children's programs.
- 2000 - 2005, Bethesda Health and Rehabilitation Family Council, Managed patient entertainment activities and monthly presentations by medical experts for family members.
- 2006, Sister to Sister Foundation, Served as guide at National Women's Heart Screening Day.
- 2005, Country Curtains Holiday Volunteer Project, Solicited gifts for HIV/AIDS-affected families through extensive community outreach.
Timeline
Community Ambassador
SkyHop Global
09.2022 - 07.2025
Retail Sales Specialist
Living Spaces
09.2018 - 01.2022
Store Manager
Lane Bryant
11.2016 - 08.2018
MANAGER
Cokas-Diko Home Furnishings
01.2014 - 08.2015
SALES SPECIALIST
Clarisonic
10.2011 - 06.2015
ASSISTANT BRANCH MANAGER
Navy Federal Credit Union
01.2010 - 09.2013
GENERAL MANAGER
Lenscrafters
01.2008 - 01.2010
STORE MANAGER
Domain-Home
01.2007 - 12.2007
DISTRICT MANAGER/TRAINER
Barnes Furniture
01.2006 - 01.2007
Associates Degree -
CLARISSA SCHOOL OF DESIGN
Liberal Arts and Human Development - Liberal Arts Courses
PENNSYLVANIA STATE UNIVERSITY