Patty Harrison

• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Coached team members on productivity strategies to accomplish challenging goals.
• Interacted with customers and clients to identify business needs and requirements.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Identified program obstacles and communicated possible impacts to team.
• Managed multiple strategic projects with numerous sub-projects or workstreams.

Responded to emergency roadside assistance calls, providing timely and efficient service to stranded motorists

Diagnosed vehicle issues and performed minor repairs such as tire change, jump start, and lock out on the spot.

Coordinated with tow truck for vehicles requiring additional service or transportation to repair facilities.

Ensured the safety of all parities by setting up proper signage and signals around the incident area.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Analyzed and evaluated clients financial situation to determine eligibility for refinancing options at Rocket Mortgage.

Provided personalizes consultation to homeowners seeking to refinance their mortgages, ensuring a clear understand of the process and requirements.

Managed a portfolio of refinancing application, ensuring accurate and timely processing from initial inquiry through to closing.

Collaborated with underwriters, loan processors, and other mortgage professionals to streamline the refinancing workflow and improving client satisfaction