Patty Heilman

• Coached business leaders on leader development, team development and process improvement..
• Developed [Type] metrics derived from raw company data to track improvements in organizational efficiency.
• Restructured Product Lifecycle procedures through coordination Operations Team.
• Lead change management for large scale Product Lifecycle initiative.
• Successfully developed, facilitated and managed numerous training programs related to leader and team development change management, and project management.
• Partnered with IT executive to create Technology Steering Committee.
• Ran the executive coaching program at EF, with both internal and external coaches.
• Individually coached several executives.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
• Helped create and facilitate the Operations team, made up of senior executives, responsible for high level operational projects and vision.
• Advised executives on best practices for employee growth and productivity goals, consistently helping teams reach their goals.

Responsible for the NY Consulting Division, specializing in custom documentation services.

• Promoted new business and expanded firm's professional network through attendance and participation in community, government and industry events.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Consistently exceeded sales goals.
• Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
• Brought in more than $[Amount] in sales in less than [Number] months.
• Produced contracts, reports, letters, and proposals for clients.