Patty Oglesby
Springtown,AL
Summary
Results-driven professional with expertise in operational management, regulatory compliance, and customer relationship management. Committed to enhancing service delivery and optimizing business operations.
Overview
18
18
years of professional experience
Work History
Owner/Administrator
Parker County Wrecker Service, Inc
Weatherford, Texas
04.2008 - Current
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Managed daily operations of towing and recovery service, ensuring seamless workflow.
- Oversaw customer interactions to enhance service delivery efficiency.
- Coordinated vehicle dispatching to ensure timely service delivery.
- Trained staff on safety protocols and operational procedures.
- Cultivated partnerships with local businesses to generate referral opportunities.
- Implemented inventory management for equipment and supplies.
- Maintained compliance with industry regulations and standards.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed legal documents related to business operations.
- Negotiated vendor contracts to secure favorable pricing, enhancing profit margins.
- Developed policies and procedures for the organization.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained accurate records of vehicle impounds and releases for compliance.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Ensured compliance with health and safety regulations within the office environment.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Ensured compliance with health and safety regulations within the office environment.
Education
Police Academy
Weatherford College
Weatherford, TX08-1997
Associate of Arts - Business
Weatherford College
Weatherford, TX08-1981
Accounting
Tarleton State University
Stephenville, TXSkills
- Operational management
- Budgeting
- P&L analysis
- Profit and loss
- Inventory management
- Regulatory compliance
- Employee training
- Business management
- Small business management
- Business development
- Client management
- Customer relations
- HR management
- Finance management
- Decision making
- Negotiation
- Attention to detail
- Written communication
- Communication skills
Timeline
Owner/Administrator
Parker County Wrecker Service, Inc
04.2008 - Current
Police Academy
Weatherford College
Associate of Arts - Business
Weatherford College
Accounting
Tarleton State University