Patty Outlaw
Upper Marlboro,MD
Summary
Goal-oriented professional well-versed in operational best practices. Knowledgeable of regulatory requirements of Maryland State Department of Education (MSDE). Skilled leader and analytical problem-solver. Well-versed in lesson planning, staff oversight and program management. Passionate, motivated, and dedicated to maximizing student learning potential. Accomplished Special Education Paraprofessional offering more than 10 years aiding instructors in the classroom and promoting individualized learning techniques.
Overview
18
18
years of professional experience
Work History
Guest Experience Supervisor
D.C. United
Washington, DC
02.2022 - Current
- Resolves issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Provide excellent customer and ability to collaborate effectively with others to produce an amazing experience for all guest.
- Arranged for transportation to and from airport, train station and events for visitors.
Paraeducator, Special Education
Prince George County Public Schools
03.2021 - Current
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Developed professional relationships with school staff to contribute to strong learning community.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- In absence of regular teacher, took over to lead all classroom instruction and management.
Guest Services Supervisor
Washington Commanders
08.2018 - Current
- Supervisor of Guest Services Team; responsible for enhancing game day experience of patrons attending events at the Fed Ex Field, home of the Washington Commanders. Oversees guest service team to maintain high level of customer satisfaction. Resolve issues and complaints arising during shifts.
Site Supervisor
Prince George's County Public Schools
08.2010 - 03.2021
- Organized and optimized daily operations of the Before and Aftercare Extended Learning Program (BASELP), at Mattaponi Elementary School.
- Maintained student enrollment documentation to include medical inventory, immunization records, disciplinary records, observation and assessments, and Individualized Education Plans (IEP's)
- Maintained regulatory compliance with Maryland State Department of Education (MSDE). In addition to licensing requirement for the Office of Child Care
- Responsible for weekly payroll submission of time and attendance
- Assured staff completed yearly training requirements
- Maintained MD Credentialing status for staff and BASELP program
- Maintained MD Excels status for staff and BASELP
- Served as special needs liaison for BASELP program
- Assured financial accountability of tuition
- Managed budget and allotment of funds to procure equipment and supplies needed to effectively operate program
- Responsible for Emergency Preparedness preparation to assure safety of BASELP staff and students
Owner/Operator - B Smart Early Learning Center/After-School Care Provider
Self Employed
01.2007 - 06.2018
- Managed day-to-day business operations of in-home, licensed child care facility for infant to school age
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Worked with special needs students to provide both individual and group tutoring on core subjects.
- Managed safety and security of all children under care.
- Planned and guided age-appropriate tasks like reading, crafts, writing, language arts, science, cooking, math, and physical education.
Education
Early Childhood Education - Education
Grand Canyon University
Phoenix, AZPrince George's Community College
Upper Marlboro, MD - 5/2005Associate of Arts - Social Work
Eastern Gateway Community College
Steubenville, OH05.2022
Skills
- Team Leadership
- Staff Management and peer mentoring
- Employee Training
- Student Progress Reporting
- Parent Interaction
- Quality Program Development and Management
- Special education needs advocate
- Age Appropriate Lesson Planning
- Classroom management
- Student records management
- Child development
- Student-centered learning
- Student engagement
- Student Observation and Assessment
- Student counseling
- Microsoft Word/Excel
Timeline
Guest Experience Supervisor
D.C. United
02.2022 - Current
Paraeducator, Special Education
Prince George County Public Schools
03.2021 - Current
Guest Services Supervisor
Washington Commanders
08.2018 - Current
Site Supervisor
Prince George's County Public Schools
08.2010 - 03.2021
Owner/Operator - B Smart Early Learning Center/After-School Care Provider
Self Employed
01.2007 - 06.2018
Early Childhood Education - Education
Grand Canyon University
Prince George's Community College
Associate of Arts - Social Work
Eastern Gateway Community College