Tammy Brewer
Hollister,MO
Summary
Results-driven Guest Experience Supervisor with over 10 years in customer service. Skilled in staff training and performance improvement, ensuring seamless guest interactions and high satisfaction levels. Committed to fostering a positive and welcoming environment.
Overview
11
11
years of professional experience
Work History
Guest Experience Supervisor
Hollywood Wax Museum
Branson, MO
03.2016 - Current
- Enhanced visitor satisfaction by supervising guest interactions effectively. I kept guest interactions and involvement as my number one priority. Each and every guest deserves my attention, my priority, my focus and my enthusiasm.
- Implemented training programs that improved staff performance and service quality. For example, I was one of the initial people selected to implement the company training program.
- Coordinated daily operations to maintain efficient guest service delivery. Each day I created a bump chart for staff rotation.
- Addressed guest concerns swiftly, promoting a welcoming and fluid experience for all. Whether a guest has a simple question or a complaint, I treat each guest with appropriate concern so they have a positive experience.
Education
Associate of Science - Medical Office Assistant
Everest College
Springfield, MO05-2010
Excel
Coursera Program-McQuarrie University
Online08-2026
Skills
- Customer service
- Customer relations
- Team leadership
- Staff training
- Operational reliability
- Conflict resolution
- Decision-making
- Time management
- Multitasking
- Stress management
- Excellent communication
- Critical thinking
- Friendly, positive attitude
Accomplishments
- Walking in Someone Else's Shoes Award
- Overall Core Values Award
Affiliations
- Former Special Needs Instructor
- Former Nursery Director
- Former Small Business Owner
Timeline
Guest Experience Supervisor
Hollywood Wax Museum
03.2016 - Current
Associate of Science - Medical Office Assistant
Everest College
Excel
Coursera Program-McQuarrie University