Sanetra Garland
Mount Rainier,MD
Summary
CUSTOMER SERVICE SPECIALIST “ An exceptional teammate and force multiplier.” Customer-Relations professional with several years of proven customer service experience in the public sector industry. Strong organizational skills along with effective management abilities.
Excellent grasp of management and patrol special operations
Motivated self-starter; hardworking; dependable; and mission-oriented
Exceptional written and oral communications and interpersonal skills Willing to relocate to: Washington, DC
Overview
7
7
years of professional experience
Work History
Guest Experience Supervisor
National Children's Museum
02.2025 - 03.2026
- Led a team of 25 employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
After School Counselor Temp Job
Karrousaw foundation
09.2024 - 12.2024
- Implement lesson plans provided with intentionality
- Supervise and lead a group of youth in various activities which include sports, arts and crafts, and games
- Plan and implement age-appropriate activities that promote learning and development
- Ensure the safety and well-being of all youth at all times
- Provide guidance and support to youth as needed
- Assist with meal times, snacks, and other daily routines
- Maintain a clean and organized camp environment
- Communicate effectively with parents, other staff members, and program leadership
Marketing Coordinator
Special Olympics
03.2024 - 06.2024
- Develop, coordinate and execute campaign.
- Collect data and analyze marketing trends to improve the company’s marketing efforts
- Track sales data and work with marketing teams to achieve marketing goals.
- Raised over $1800 for company in first week of working
- Using CRM software to manage and analyze customer interactions
Guest Services Coordinator
Swingers - the crazy golf club
02.2023 - 02.2024
- Answering phone calls and inquires
- Using social skills for Problem solving for all guests
- Using organizational skills to create structure and order
- Using technology such as Microsoft to schedule and create main tasks and sub tasks
- Monitoring emails to assist guests and address their questions before, during, and after their stay
- Using spreadsheet, Microsoft office, Microsoft word, Excel spreadsheet
- Provides outstanding customer service
- Led guest service initiatives to enhance customer satisfaction and engagement.
- Managed reservation systems, ensuring accurate bookings and seamless guest experiences.
- Streamlined communication between departments to enhance operational workflows and collaboration.
Assistant Manager
Claires, Tanger Outlets
11.2020 - 01.2023
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues or complaints to their overall satisfaction
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Analyzed sales trends to optimize inventory management and drive revenue growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Security Officer
CES Security
01.2021 - 10.2021
- Ensure the protection and safety of others
- Report suspicious behavior and happenings
- Authorize all guests that enter the building
- Stand on post until end of shift
Server
Blackwall Hitch
12.2018 - 04.2020
- Checking on customers often and suggesting additional items
- Writing and or printing bills, explaining them to customers and collecting payments
- Providing great customer service taking orders and delivering food in a timely manner
- Making sure each guest is satisfied with everything !
Education
Bachelor of Art Degree - General Studies
Chowan University
Associate's degree -
High School Diploma - General Studies
Calvert County High School
06.2016
Skills
- Customer service
- Communication
- Leadership
- Problem solving
- Time management
- Organization
Additional Information
AVAILABLE TO START: Immediately with references available upon request
Timeline
Guest Experience Supervisor
National Children's Museum
02.2025 - 03.2026
After School Counselor Temp Job
Karrousaw foundation
09.2024 - 12.2024
Marketing Coordinator
Special Olympics
03.2024 - 06.2024
Guest Services Coordinator
Swingers - the crazy golf club
02.2023 - 02.2024
Security Officer
CES Security
01.2021 - 10.2021
Assistant Manager
Claires, Tanger Outlets
11.2020 - 01.2023
Server
Blackwall Hitch
12.2018 - 04.2020
Associate's degree -
High School Diploma - General Studies
Calvert County High School
Bachelor of Art Degree - General Studies
Chowan University