Patty Perez
Austin
Summary
Dynamic Program Specialist VI with the Office of the Attorney General of Texas, skilled in resource coordination and legal analysis. Successfully enhanced community outreach initiatives and developed impactful training programs. Proven ability to engage stakeholders and foster partnerships, driving awareness of family law and agency services. Passionate about empowering vulnerable communities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Specialist VI
Office of the Attorney General of Texas
Austin
06.2023 - Current
- Connect employers with relevant agency resources, court orders, case assessments, and coordinated referrals for further legal analysis.
- Provide education and outreach services on topics related to laws impacting employers for their employees' court orders to pay child and medical support, as well as to provide medical coverage for their children.
- Attend conferences promoting the services of our agency, as well as responding to legal processes and case inquiries.
- Write scripts and create videos explaining processes that impact employers.
- Maintain relationships with business and government partners.
- Manage liaisons across the state in responding to highly complex legal scenarios.
Regional Outreach and Intern Coordinator
Office of the Attorney General of Texas
Austin
03.2023 - 09.2025
- Established and executed an outreach strategy and growth initiatives in collaboration with the regional director.
- Provided guidance and support to interns and volunteers throughout their program duration.
- Resolved conflicts between staff members or students when necessary.
- Built a strong base of customer understanding of Texas family law and processes through friendly interactions and professional engagement.
- Handled complicated and contentious conversations professionally and maintained a calm demeanor in difficult situations.
- Developed relationships with local businesses, government agencies, universities, law schools, and other organizations to increase the visibility of laws impacting Texas families, and the services of our agency.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Oversaw the recruiting, onboarding, and training of interns and volunteers.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
Training, Mentor and Development Specialist IV
Office of the Attorney General of Texas
Austin
09.2018 - 06.2023
- Family violence training specialist certifying other trainers to provide training to staff in their regions.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions in hiring for top talent, customer service, time management and business writing.
- Evaluated course effectiveness by administering pre-and post-assessments.
- Developed training materials such as manuals, presentations, and learning modules.
- Delivered individualized instruction to assist employees with mastering new skills or processes.
- Facilitated virtual meetings between remote workers and colleagues in other locations.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Updated existing training materials when changes were made to company policies or procedures.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Developed and implemented a comprehensive mentor program to assist staff in achieving their academic and career goals.
- Organized special events or guest speakers for mentors and mentees.
- Developed online learning modules for remote learners.
Education
Broadcast Journalism
University of Texas
Austin, TXEducation and Agricultural Communications
The Ohio State University
Columbus, OHSkills
- Resource coordination
- Policy writing
- Project management
- Legal analysis
- Stakeholder engagement
- Community outreach
Affiliations
- Seedling Mentor since 2009
- Faith Community Volunteer
- National Bone Marrow Donor Volunteer
Languages
Spanish
Limited
Accomplishments
- Eyes of Texas for Excellence in Service to University of Texas at Austin Award
- Samuel T. Biscoe Legacy Award for Outstanding Community Service and Commitment to Excellence
Certification
- Vital Smarts Certified Trainer: Crucial Conversations and Getting Things Done
Timeline
Program Specialist VI
Office of the Attorney General of Texas
06.2023 - Current
Regional Outreach and Intern Coordinator
Office of the Attorney General of Texas
03.2023 - 09.2025
Training, Mentor and Development Specialist IV
Office of the Attorney General of Texas
09.2018 - 06.2023
Broadcast Journalism
University of Texas
Education and Agricultural Communications
The Ohio State University
Similar Profiles
DIANA JOHNSONDIANA JOHNSON
Child Support Assistant at Office Of The Attorney General Of TexasChild Support Assistant at Office Of The Attorney General Of Texas
Vilma GutierrezVilma Gutierrez
CNR Asst. Manager at Office of the Attorney General of TexasCNR Asst. Manager at Office of the Attorney General of Texas
MIGUEL A DELGADOMIGUEL A DELGADO
Child Support Officer at Office Of The Attorney General Of TexasChild Support Officer at Office Of The Attorney General Of Texas