Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Websites
Timeline
d6

Patty Roamer

Account Manager
South Jordan,UT

Summary


Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Highly reliable and flexible in meeting changing business needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Account Manager

National DME
07.2022 - 10.2024


  • Assuring all concerns or disputes are handled with professional dignity and care.
  • Fulfill product requests and place orders.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Collaborate with team members to succeed in the execution of product delivery

Certified Surgical Technologist

Pelham Medical Clinic
09.2021 - 01.2022
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Exceeding in leadership qualities
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Orthopedics-Total Knee-Hip / Neurology-Spine-ACDF, ALIF, TFIF, DLIF, MIS /Plastics- reconstruction

Bay host/Event Ambassador

Topgolf
03.2019 - 03.2021
  • Participated in grand opening of new venue, consistent in all protocols and safety procedures.
  • Dedicated, efficient employee, advanced quickly promoting into Event Ambassador taking on extra responsibilities with a positive attitude.
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.

Staff Coordinator

Shully's Cuisine & Events
11.2008 - 08.2016
  • Promoted from lead to assistant staff coordinator excepting responsibility of 100 staff members.
  • Full confidence of staffing events (2-10,000), reaching client requests.
  • Accountable for full execution of set up and breakdown of events in wide variety of venues.
  • Coordinated a hands-on safety awareness training seminar for 100 employees.
  • Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.

Education

Associate of Applied Science - Surgical Technology

Spartanburg Community College
Spartanburg, SC
07.2021

Skills

  • Relationship building and management
  • Account oversight
  • Networking skills
  • Account development
  • Goals and performance
  • Client rapport
  • New account creation
  • Customer training
  • Management collaboration

Accomplishments

  • Dean's List 2020-2021
  • National Technical Honor Society

References

  • Jarom Smith, (801) 541-1439, jasmit@nationaldme.com
  • Paula Switalski, (262) 366-7166, pjspeppers@sbcglobal.net
  • Emily Roberts, (414) 339-5519, emilynroberts@gmail.com

Certification

AST-Associate of Surgical Technologist

BLS-Basic Life Support

FEMA-Federal Emergency Management Agency

NBSTSA-National Board of Surgical Technology and Surgery Assisting



Timeline

Account Manager

National DME
07.2022 - 10.2024

Certified Surgical Technologist

Pelham Medical Clinic
09.2021 - 01.2022

Bay host/Event Ambassador

Topgolf
03.2019 - 03.2021

Staff Coordinator

Shully's Cuisine & Events
11.2008 - 08.2016

Associate of Applied Science - Surgical Technology

Spartanburg Community College

Similar Profiles

CREATE PROFILE
Patty RoamerAccount Manager