Patty Wood
Sales Trainer
Loris,SC
Summary
12 years’ experience with HGV Club as Agent, Sales Manager, Trainer & Sr. Sales Manager. I worked hand in hand with Myrtle Beach, South Carolina, Wiakoloa, Big Island HI as well as the Carlsbad, CA Team growing business, training, retaining talent, coaching, and motivating with HGV Club vision. Very successful at implementing new policies and procedures while generating maximum performance from our sales force. Sales training professional committed to delivering impactful training and development programs. Known for enhancing team performance and driving sales success through innovative training techniques. Focused on team collaboration and adaptable to evolving business needs, leveraging communication and motivational skills to achieve results.
Overview
41
41
years of professional experience
Work History
Sales Agent
HGV Club Enclave
Myrtle Beach, SC
01.2023 - Current
- Meet with customers one on one while providing a personalized HGV presentation with integrity. When the need arose, the ability to step up into a Sales’ Manager position from June of 2023 to July of 2024.
Loan Advisor
Freedom Mortgage
Mount Laurel, NJ
01.2020 - 01.2022
- Work remote as a Loan Advisor in a Call Center selling Streamline Refinance products. Build a quick rapport while building trust and interest in a VA or FHA Loan. Maintain a pipeline by obtaining relevant information and documentation necessary to close. Work independently and a team player.
Sales Manager & Trainer
HGV Club Big Island
Big Island, HI
01.2018 - 01.2020
- I have a proven sales background and a passion for teaching others. Responsible for On-Boarding new SE’s, SL’s and Show Case Performers. implementing new Policy’s & Procedures, Anti-Recession Programs and motivating Team Members through coaching and development.
Sr Sales Manager, Sales Leader & Trainer
HGV Club Marbrisa
San Diego, CA
01.2011 - 01.2018
- Assist the Sales Leaders & Agents in the selling of Time Share. Responsible for team trainings, motivating, follow up on customer service needs, customer complaints, team schedules and performance reviews. Interviewed to acquire new talent. HGV Club Certified Trainer. As a team we created contest to motivate and encourage team camaraderie. Implemented new Policy & Procedures and managed our local phone sales department.
RE Broker Assoc.
PMZ Real Estate
Modesto, CA
01.2007 - 01.2011
- Manage client portfolios, sell property, obtain financing, property management, listing property, marketing, negotiating prices, processing and closing of loans. Prospect for new clients as well as maintain referrals.
Broker/Owner
ERA Wood & Associates
Oakdale, CA
01.1997 - 01.2007
- Hired, trained and managed Real Estate Agents and Office Personnel. Maintained logs and records for DRE and accounting purposes. Sold, listed Real Estate and closed Loans.
Escrow Officer & Branch Mgr.
Placer & ORT
Freemont & Tracy, CA
01.1985 - 01.1997
- Market clients, gather data, prepare instructions, close home loans and refinance transactions. Manage and train office staff.
Education
General Studies -
San Jose Jr. College & San Joaquin Jr. College
High School -
Milpitas High School
01-1982
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Adaptability to change
- Objection handling
- Building rapport
- Performance tracking
- Closing deals
- Sales follow-up
- Product and service knowledge
- Performance improvement
- Implementation
Timeline
Sales Agent
HGV Club Enclave
01.2023 - Current
Loan Advisor
Freedom Mortgage
01.2020 - 01.2022
Sales Manager & Trainer
HGV Club Big Island
01.2018 - 01.2020
Sr Sales Manager, Sales Leader & Trainer
HGV Club Marbrisa
01.2011 - 01.2018
RE Broker Assoc.
PMZ Real Estate
01.2007 - 01.2011
Broker/Owner
ERA Wood & Associates
01.1997 - 01.2007
Escrow Officer & Branch Mgr.
Placer & ORT
01.1985 - 01.1997
General Studies -
San Jose Jr. College & San Joaquin Jr. College
High School -
Milpitas High School