Paul Aldonis
IT Support Specialist
Clinton,MA
Summary
Detail-oriented, organized and meticulous End User Support Specialist. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
13
13
years of professional experience
Work History
Staff Assistant, End User Support
Worcester State University
Worcester, MA
06.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used Active Directory, SCCM, and JAMF to administer users and devices across campus
IT Support Specialist II
Anna Maria College
Paxton, MA
08.2022 - 06.2023
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created technical documentation to aid in training of new software and hardware.
- Managed networking devices in a Cisco environment.
Operations Manager
FedEx Ground
Boylston, MA
08.2020 - 06.2023
- Utilized Quality Driven Management principals leading to process improvements in daily operations.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Managed a team of up to 80 package handlers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Package Handler
FedEx Ground
Boylston, MA
10.2018 - 08.2020
- Ensured safe and efficient trailer moves while using yard truck by staying in constant communication with operations management.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Built strong relationships with customers and vendors through excellent customer service.
- Helped train new employees in safe practices and warehouse procedures.
Desktop Support Technician
Mercury Wire Products Inc.
Spencer, MA
06.2013 - 05.2018
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Purchased, setup and installed new computers.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
Value Stream Leader
Mercury Wire Products Inc.
Spencer, MA
11.2010 - 05.2018
- Participated in a fast paced team environment with a strong emphasis on 5S and Lean Six Sigma.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level and managed flexibility strategy to optimize inventory.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
Education
Certificate - CSET - Network Associate
Quinsigamond Community College
Worcester, MA 09.2021 - Current
High School Diploma -
Tantasqua Regional Sr High School
Fiskdale, MA 09.2006 - 06.2010
Skills
Support Ticket System Management
Technical Documentation
LMS Support
Customer service expert
Desktop support
Network Administration
CCNA - Expected by March 2024
Timeline
Staff Assistant, End User Support
Worcester State University
06.2023 - Current
IT Support Specialist II
Anna Maria College
08.2022 - 06.2023
Certificate - CSET - Network Associate
Quinsigamond Community College
09.2021 - Current
Operations Manager
FedEx Ground
08.2020 - 06.2023
Package Handler
FedEx Ground
10.2018 - 08.2020
Desktop Support Technician
Mercury Wire Products Inc.
06.2013 - 05.2018
Value Stream Leader
Mercury Wire Products Inc.
11.2010 - 05.2018
High School Diploma -
Tantasqua Regional Sr High School
09.2006 - 06.2010
Certifications
Completion of CompTIA Network+ expected July 2022
Completion of Cisco CCNA by October 2022