Paul Alihonou
Woodbury,MN
Summary
Results-driven professional with an Associate of Science in Information Systems and 5 years of customer service experience. Actively pursuing CompTIA A+ certification to bolster entry-level IT knowledge. Proficient in troubleshooting hardware and software, coupled with strong interpersonal skills. Eager to apply a diverse skill set and adaptability to contribute effectively in an IT role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assiocate
Home Depot
Woodbury, Minnesota
10.2018 - Current
Customer Service Excellence:
- Guided customers in using in-store technology, including self-checkout systems and information kiosks.
- Provided in-depth technical support for smart home devices and assisted with setup and configuration.
Technical Support:
- Offered in-depth technical support for customers purchasing smart home devices, power tools, and technology-related products.
- Diagnosed and resolved hardware and software issues, ensuring customer satisfaction and repeat business.
Software Configuration:
- Assisted customers in setting up and configuring software on their purchased devices.
- Provided step-by-step guidance on software installation and customization.
Education
Associate of Science - Information Systems
Century College
White Bear Lake, MN05-2023
Skills
A Exam Objectives:
- In-depth knowledge and understanding of A exam objectives, including hardware, software, networking, and security concepts
Hardware Troubleshooting:
- Proficient in diagnosing and resolving hardware-related issues, including component replacement and troubleshooting hardware failures
Software Troubleshooting:
- Strong troubleshooting skills for software-related problems, addressing installation, configuration, and compatibility issues
Operating System Knowledge:
- Comprehensive understanding of Windows operating systems, including installation, configuration, and maintenance
Security Fundamentals:
- Awareness of basic security principles and practices, including data security and user authentication
- Network Connectivity: Understanding of basic networking concepts, including IP addressing, subnetting, and troubleshooting network connectivity issues
Customer Service Skills:
- Effective communication and customer service skills, essential for providing support and assistance to end-users
Documentation:
- Ability to create and maintain documentation for troubleshooting procedures, system configurations, and technical solutions
Certification
- Comptia A+ (In progress)
Timeline
Sales Assiocate
Home Depot
10.2018 - Current
Associate of Science - Information Systems
Century College
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