Paul Anderson

Assign and Dispatch work orders and trouble tickets to technicians, assist Supervisors out in the field to move work around between technicians for optimal travel time and job times. Call customers to

renegotiate new tech visits.

Help with inter company personal to fix/create and or re-due date existing orders or repair tickets by utilizing phone or inter company instant message system.

Type up work orders for Telephone or Internet cable cuts, Keep track of how many customers effected, responsible party who cut the cable, routing techs to the job.

Worked with Customers and inter company employees to fix written orders and repair tickets, Coordinate new due dates for telephone and high speed internet installations including overrides for new due dated and medical emergencies.

Worked with Customers with temporary telephone lines on their property previously installed by our technicians and helped coordinate with local Infrastructure companies for burying permanent telephone lines on company and customers premises.

Helped Customers by Using Company database to look up telephone numbers for customer and business and connect them if needed.

Assisted customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections, Long distance calls, Emergency calls and assisted children and people with physical disabilities to make telephone calls.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.