Results-driven professional with extensive experience in branch operations management. Skilled in relationship building, time management, and staff development, contributing to improved service delivery and client satisfaction.
Overview
12
12
years of professional experience
Work History
Branch Manager
B&K Medical of Junction City
Junction City, KS
01.2021 - 07.2026
Led branch operations, ensuring compliance with regulatory standards and company policies.
Streamlined workflow processes, resulting in improved service delivery timelines and client satisfaction.
Developed staff training programs, enhancing team performance and customer service quality.
Managed inventory control processes, optimizing stock levels to reduce waste and improve efficiency.
Mentored junior staff, promoting professional development and succession planning within the branch team.
Maintained friendly and professional customer interactions.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Complied with regulatory guidelines and requirements.
Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Armed Security Officer
National Bio and Agro-Defense Facility
Manhattan, KS
12.2018 - 09.2020
Conducted routine patrols to identify and mitigate potential security risks.
Monitored facility access to ensure compliance with security protocols and regulations.
Responded promptly to alarms and emergencies, coordinating with local law enforcement.
Trained new security personnel on operational procedures and emergency response protocols.
Developed incident reports detailing breaches or irregularities for management review.
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Checked personnel ID badges and issued temporary credentials to visitors.
Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
Correctional Sergeant
Geary County Sheriff's Department
Junction City, KS
06.2014 - 11.2018
Developed and implemented strategies for managing inmate behavior, reducing incidents of violence.
Conducted regular inspections of inmate housing units to maintain security and identify potential issues.
Trained and mentored junior staff on emergency response procedures and conflict resolution techniques.
Supervised daily operations within correctional facility, ensuring adherence to safety protocols and policies.
Coordinated with law enforcement agencies to facilitate inmate transfers and ensure compliance with legal requirements.
Prepared detailed reports documenting incidents, evaluations, and recommendations for continuous improvement.
Led team meetings to discuss operational challenges, enhancing communication among staff members.
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Resolved issues and disputes between inmates professionally and respectfully.