Paul Ashley II
Battle Creek
Summary
Dynamic retail professional with hands-on experience in customer service and a strong desire to enhance customer interaction skills. Solid understanding of general computer operations, complemented by mid-to-advanced proficiency in Microsoft applications. Recognized as a fast learner, capable of quickly adapting to new technologies and processes. Typing speed of 40 WPM ensures efficient communication and documentation.
Overview
9
9
years of professional experience
Work History
ITAD Techician
Schupan Recycling
Kalamazoo, MI
12.2019 - 06.2026
- Responsibilities:
- Managed a variety of tasks, adapting to changing priorities and assignments.
- Sorted batteries out of gaylords or buckets and sort them based on their type
- Dismantled laptops and extracted hard drives and SSDs from units. Sorted components by generation, such as 2nd generation Intel.
- Managed e-commerce operations, addressing customer inquiries effectively. Assisted in updating pricing and images on the website. Coordinated safe packing of items for shipment and processed returns.
- Handled the ITAD side of the company as well.
- Ensured that sensitive corporate and customer data is permanently destroyed or wiped before hardware is discarded.
- Prevented electronic waste (e-waste) from ending up in landfills by recycling or refurbishing parts.
- Assisted businesses in recovering original costs by remarketing or reselling functional hardware that met specific criteria. Safely recycled items that did not meet the criteria, following established protocols.
Usher
Greenleaf Hospitality Group: Wings Event Center
Kalamazoo, Michigan
09.2018 - 01.2021
- Assisted attendees with seating arrangements and event navigation.
- Monitored crowd flow to ensure safety and compliance with regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with event staff to maintain a seamless experience for guests.
- Monitored entrance and exit of venue to guarantee safety of guests.
Cashier
Walmart
Kalamazoo, MI
10.2018 - 12.2019
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product availability.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
Cashier
Dollar Tree
Kalamazoo, Michigan
08.2018 - 09.2018
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintenance Associate
Wal-Mart
Kalamazoo, Michigan
07.2017 - 01.2018
- Conducted routine inspections of facilities, ensuring compliance with safety and cleanliness standards.
- Implemented improved cleaning protocols, resulting in enhanced store presentation and customer satisfaction.
Education
High School Diploma -
Parchment High School
Parchment, Michigan06-2016
Bachelor of Science - Game Development And Programming
Southern New Hampshire University
Hooksett, NHSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Cash handling
- Reliability and punctuality
Timeline
ITAD Techician
Schupan Recycling
12.2019 - 06.2026
Cashier
Walmart
10.2018 - 12.2019
Usher
Greenleaf Hospitality Group: Wings Event Center
09.2018 - 01.2021
Cashier
Dollar Tree
08.2018 - 09.2018
Maintenance Associate
Wal-Mart
07.2017 - 01.2018
High School Diploma -
Parchment High School
Bachelor of Science - Game Development And Programming
Southern New Hampshire University