Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Attilio

Ocala

Summary

Proven telecommunications leader driving results across various business facets. Expert in crafting and executing strategic initiatives to enhance network efficiency, maximize uptime, and minimize disruptions. Adept at cultivating strong teams, fostering development, and promoting a culture of collaboration and growth. Known for exceptional problem-solving and communication skills, dedicated to delivering top-tier customer service. Eager to apply skills in advancing operational excellence and contributing to organizational success.

Overview

25
25
years of professional experience

Work History

Network Operations Manager

Netsync Network Solutions
06.2024 - Current
  • Oversee the network for 245 schools for the Hillsboro County Schools District
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
  • Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
  • Managed Network Operating Center (NOC) technical infrastructure and server performance.
  • Responded to network outages and issues related to circuits, websites, vendors and telecoms.
  • Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
  • Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
  • Increased team productivity through effective management, training, and mentoring of Network Operations Center staff.
  • Enhanced network performance by implementing efficient monitoring and troubleshooting processes.
  • Developed and documented network policies, procedures and standards.
  • Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
  • Oversaw distribution of patches and new software releases to support network security and integrity.

NOC Manager

Spectrotel
08.2018 - Current
  • Working closely with sales and sales engineering to help close sales by showcasing our product platforms and NOC capabilities.
  • Subject matter expert in multiple VoIP platforms (8x8, Broadview, and Cordedial)
  • Conduct, attend, and participate in customer, team, executive, and engineering meetings.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Create SOP’s and Process for NOC procedures.
  • Supervised a team of network operations center (NOC) engineers and technicians to ensure 24/7 monitoring and support for critical network infrastructure.
  • Oversaw the development and maintenance of network monitoring tools and systems to proactively detect and address network issues.
  • Collaborated with cross-functional teams to prioritize and escalate network incidents as needed to meet service level agreements.
  • Conducted regular performance evaluations and provided mentorship and training to NOC staff to enhance their technical skills and knowledge.
  • Handle manager level escalations with LECs and other vendors.
  • Administer employee performance reviews and other personnel actions.
  • Respond to internal escalations within 1 hour.
  • Measure, monitor, and manage employee’s performance against management objectives using accepted Key Performance Indicators (KPIs).
  • Ensure that assigned tasks and responsibilities are completed by employees per expectations.

Provisioning Manager

Spectrotel
08.2018 - 11.2020
  • Conducted, attended, and participated in customer, team and executive meetings
  • Managed the Access and Cloud team.
  • Ensured the installation of all cloud and hosted managed services. (Firewalls, routers, switches, and VoIP equipment)
  • Build, manage, and develop an access and cloud team comprised of 18 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work culture.
  • Created SOP’s and Processes for the provisioning department.
  • Help with the reorganization of the provisioning department work flow.
  • Strong background in telecommunications; both facility and equipment installation.
  • Overseen changes and/or installations related to network or customer service by managing a provisioning team that is responsible for some or all the following: Order Commitment (FOC) turnaround and/or circuit.
  • Install, test vendor coordination, and/or groom activities. Manages daily workload through effective prioritization and communication.

SME Subject Matter Expert

AT&T
02.2013 - 08.2018
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Developed business cases, presentations, and reports for senior management.
  • Documented client progress through case notes and documentation.
  • Designed and prepared technical reports, studies, and related documentation.
  • Performed network administration duties by creating network user accounts, permissions, resetting passwords and administering group policies.
  • Played a key role in developing and implementing best practices for the organization by leveraging expertise in the subject matter area.
  • Led training sessions and workshops to enhance the skills and competencies of team members, resulting in improved overall performance.

NAC Tech 3

XO Communications
03.2004 - 08.2012
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on edge routers and customer premise equipment.
  • Managing and engineering complex configurations including routing, switching, BGP, and VRFs.
  • Set up and performed test beds and activities.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.

Switch Manager

BTI Communications
07.2000 - 03.2004
  • Accomplished multiple tasks within established timeframes.
  • Oversaw the operation and maintenance of all telecommunication switches within the network, ensuring optimal performance and minimal downtime.
  • Managed a team of switch technicians, providing guidance, training, and feedback to ensure efficient and effective switch operations.
  • Conducted regular audits and performance assessments of switches to identify areas for improvement and implement necessary upgrades or changes.
  • Collaborated with other departments to coordinate switch activities, troubleshoot issues, and implement solutions to optimize network performance and reliability.

Education

Business - Business

College of Staten Island
05.1993

High School Diploma - Business

New Dorp HS
Staten Island, NY
06.1992

Skills

  • Fortinet Firewall 1 thru 3 certification
  • Meraki Firewalls, Switches and AP's
  • Orion UPS's
  • Velo Firewalls
  • 8x8 certification
  • VOIP
  • Salesforce
  • Cloud Services
  • Solar Winds
  • Network troubleshooting
  • Wireless networking
  • Data center operations
  • Hardware installation
  • Network performance monitoring

Timeline

Network Operations Manager

Netsync Network Solutions
06.2024 - Current

NOC Manager

Spectrotel
08.2018 - Current

Provisioning Manager

Spectrotel
08.2018 - 11.2020

SME Subject Matter Expert

AT&T
02.2013 - 08.2018

NAC Tech 3

XO Communications
03.2004 - 08.2012

Switch Manager

BTI Communications
07.2000 - 03.2004

High School Diploma - Business

New Dorp HS

Business - Business

College of Staten Island

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