Paul Attilio
Ocala
Summary
Seasoned Network Operations Manager with a strong track record in streamlining operations for improved efficiency. Skilled at leading teams to maintain network infrastructure, address outages, and implement new systems. Proven ability to troubleshoot complex network issues, design strategies for system optimization and ensure security protocols are strictly adhered to. Noteworthy contributions include enhancing system performance, reducing downtime and significantly improving overall network functionality.
Overview
26
26
years of professional experience
Work History
Network operations manager
Netsync Network Solutions
Tampa
06.2024 - Current
- Led network operations for large-scale enterprises and school districts.
- Managed incident response and escalations to ensure compliance with service level agreements.
- Monitored network performance using Meraki dashboard and SolarWinds to identify and resolve issues proactively.
- Updated network devices and configured Meraki switches, access points, and firewalls to enhance system reliability.
- Directed TACACS authentication implementation across Cisco core switches.
- Mentored technical teams to enhance troubleshooting efficiency and service delivery.
- Coordinated data center cutovers and infrastructure upgrades, ensuring minimal downtime during transitions.
- Enhanced network performance through efficient monitoring and troubleshooting processes.Maintenance West L
NOC Manager
Spectrotel
Ocala
11.2020 - 07.2024
- Led a 24/7 Network Operations Center supporting enterprise telecom customers
- Managed NOC engineers and technicians ensuring continuous monitoring of critical systems
- Optimized incident response processes and developed SOPs, enhancing overall response times
- Established KPI tracking to measure team performance and drive continuous improvement
- Acted as SME for VoIP platforms including 8x8, Broadview, and CoreDial
- Managed vendor escalations with carriers and service providers to resolve critical issues
- Supported sales engineering with technical expertise to help drive revenue growth
Provisioning Manager
Spectrotel
08.2018 - 11.2020
- Managed access and cloud team of 18, coaching and mentoring to enhance team performance.
- Ensured successful installation of cloud services, including firewalls, routers, switches, and VoIP equipment.
- Developed standard operating procedures for provisioning department, streamlining operations.
- Reorganized provisioning department workflow, increasing accountability and optimizing processes.
- Oversaw network changes and installations by managing provisioning team focused on order commitment turnaround.
- Coordinated vendor activities for installation and testing to maintain service quality.
- Conducted customer and executive meetings to facilitate collaboration and communication.
- Prioritized daily workload through effective communication and task management.
SME Subject Matter Expert
AT&T
02.2013 - 08.2018
- Provided expert guidance on telecommunications products and services.
- Developed and implemented best practices organization-wide by leveraging subject matter expertise.
- Collaborated with senior and business line management to prioritize development concepts aligned with strategic objectives.
- Developed business case presentations and reports to support informed decision-making by senior management.
- Led training sessions and workshops to elevate team skills and drive performance improvements.
- Designed technical reports and related documentation to support organizational objectives.
- Documented client progress through detailed case notes and documentation.
- Performed network administration duties, including user account creation and password resets.
NAC Tech 3
XO Communications
03.2004 - 08.2012
- Executed diagnostics and troubleshooting on edge routers and customer premise equipment, ensuring optimal network performance.
- Engineered complex configurations including routing, switching, BGP, and VRFs.
- Set up test beds and efficiently conducted related activities to validate configurations and performance.
- Maintained quality assurance and customer satisfaction objectives through rigorous evaluations, contributing to enhanced service delivery.
- Organized workload to consistently meet demanding production goals.
- Completed job reports and logs promptly after service calls.
Switch Manager
BTI Communications
07.2000 - 03.2004
- Executed multiple tasks within established timeframes to support operational goals.
- Oversaw the operation and maintenance of all telecommunication switches within the network, ensuring optimal performance and minimal downtime.
- Managed a team of switch technicians, providing guidance, training, and feedback to ensure efficient and effective switch operations.
- Performed regular audits and assessments of switches to identify improvement areas, implementing upgrades for enhanced performance.
- Coordinated with other departments to manage switch activities, troubleshoot issues, and implement solutions that improved network performance and reliability.
Education
High School Diploma - Business
New Dorp HS
Staten Island, NY06-1992
Some College (No Degree) - Business
College of Staten Island
Staten IslandSkills
- Firewall management
- Fortinet and Meraki firewalls
- VoIP network management
- 8x8 VoIP solutions
- Meraki network devices
- Network management
- Network troubleshooting
- Wireless networking proficiency
- Data center operations
- Cloud management
- SolarWinds monitoring
- Orion UPS systems
- Hardware installation
- Performance monitoring
- Team leadership
- CRM integration strategies
- Endpoint configuration
Timeline
Network operations manager
Netsync Network Solutions
06.2024 - Current
NOC Manager
Spectrotel
11.2020 - 07.2024
Provisioning Manager
Spectrotel
08.2018 - 11.2020
SME Subject Matter Expert
AT&T
02.2013 - 08.2018
NAC Tech 3
XO Communications
03.2004 - 08.2012
Switch Manager
BTI Communications
07.2000 - 03.2004
High School Diploma - Business
New Dorp HS
Some College (No Degree) - Business
College of Staten Island