Maurey Donell
Dallas-Fort Worth Metroplex,US
Summary
Experienced visionary leader with strong background in Network Operations and Human Resource Management. A phenomenal leader that has perfected the ability to influence employees to make choices that are aligned with the utmost level of integrity. Excels in the area of improving employee engagement by valuing employees through human-centric processes, where the results can be observed in guiding teams, managing complex projects, and achieving strategic objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Operations Manager
AT&T
08.2023 - Current
- Responsible for resolving network issues efficiently, providing quality support and service.
- Implemented controls to safeguard information systems and enhance security protocols to prevent intentional or inadvertent modification, disclosure, or destruction of data and other proprietary information.
- Collaborated with cross-functional teams to exceed SLA requirements by choosing when to continue using MPLS within hybrid networks.
- Managed network infrastructure, ensuring seamless operations across hardware and software.
- Led the data migration from TDM legacy platforms to modern technologies such as IP, Ethernet and TDMoIP.
Manager - Business Field Services
AT&T
03.2021 - 08.2023
- Coached, mentored and trained team members to improve their job performance.
- Trained field technicians on safety and built it into daily tasks so that safety is never an afterthought. This training included a 10-hour training course conducted by OSHA.
- Maximize performance results by moving our focus to productive behaviors, this increased employee engagement tasks by setting S.M.A.R.T. goals and tracking performance by comparing actual results to corporate metrics.
- Improved employee value by delivering “run rate” training, which allowed the front-line employees understand how their specific metrics impact company revenue. This resulted in an efficiency increase of 18% from the previous year.
HR Support Manager
AT&T
02.2014 - 03.2021
- Manage budgets effectively, ensuring optimal financial performance, while making the necessary investments that are equated to consistent business growth.
- Effectively conduct human resource program evaluation to identify areas that are in alignment with a continuous learning culture.
- Perfected processes for analyzing data, interpreting results, and developing smart plans to reach the desired outcome.
- Utilized RPO (Recruitment Process Outsource) skillset to evaluate and cost and metrics regarding outsourcing the recruitment process compared to continuing our recruitment process internally.
- Rolled out a DEI platform that supported a diversified workforce which increased employee engagement and positively impacted the work culture.
Education
M.S. - Business Management-Human Resource Management
Western Governors University
07-2025
B.S. - Business Management-Human Resource Management
Western Governors University
03-2023
Skills
- HRIS (Workday, ADP and BambooHR)
- Training and Development
- Establish and manage onboarding initiatives
- Human Resource Policy and Processes
- Attract, Recruit, and Retain talent
- Network Security Management
- Firewall Provisioning and Analysis
- OSPF and Border Gateway Protocols
- Network Configuration and Management
- Analytical and Strategic Thinking
Certification
- HR Technology & Analytics – June 2025 - Western Governors University
- Strategic Thinking & Innovation – January 2023 - Western Governors University
- Leadership – January 2023 - Western Governors University
- ITILv4 I.T. Service Management- April 2021 - People Cert / Axelos
Military Service
- Feb 1987 – Sep 1991
- U.S. Army – Telecommunications Specialist - Honorable Discharge Ft. Bliss, Texas / Mainz, Germany
Timeline
Network Operations Manager
AT&T
08.2023 - Current
Manager - Business Field Services
AT&T
03.2021 - 08.2023
HR Support Manager
AT&T
02.2014 - 03.2021
B.S. - Business Management-Human Resource Management
Western Governors University
M.S. - Business Management-Human Resource Management
Western Governors University