Paul Backman
Brownsburg,IN
Summary
Developed strong teamwork and customer service skills in fast-paced environment. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Sportsman’s Warehouse
Brownsburg, IN
10.2024 - Current
- Assisted in promoting safety practices around firearms for associates and customers.
- Supported training initiatives to enhance understanding of safe handling procedures.
- Collaborated with federal and corporate entities on various assignments.
- Assisted in training new team members on operational procedures and best practices.
Assistant Manager
Sportsman's Warehouse
Brownsburg, IN
05.2025 - 03.2026
- Trained and mentored new team members on product knowledge and customer service standards.
- Supervised daily store operations to ensure compliance with company and federal policies and procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels and foster loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Material Handler
Federal Express
Indianapolis, IN
03.2024 - 08.2024
- Assisted in transporting containers to and from planes.
- Collaborated with safety team to promote workplace injury reduction. Supported management in addressing associate needs.
- Operated material handling equipment to facilitate efficient movement of packages within facility.
- Conducted regular inspections of equipment, maintaining safety standards and reducing downtime.
Customer Service Associate
At Home
Avon, Indiana
08.2022 - 03.2024
- Assisted with receiving shipments and organizing freight on the sales floor. Supported customer interactions and addressed inquiries. Contributed to inventory management tasks.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new associates on customer service protocols and company policies.
Education
Bachelor of Nursing - Nursing
Ivy Tech
Indianapolis, IN12-2029
Honors Degree - undefined
Brownsburg High School
Brownsburg, IN06-2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Following instructions
Certification
- Advanced Scuba License - Since 2023
- Open Water Scuba License - Since 2019
LANGUAGES
English and German
Timeline
Assistant Manager
Sportsman's Warehouse
05.2025 - 03.2026
Team Member
Sportsman’s Warehouse
10.2024 - Current
Material Handler
Federal Express
03.2024 - 08.2024
Customer Service Associate
At Home
08.2022 - 03.2024
Honors Degree - undefined
Brownsburg High School
Bachelor of Nursing - Nursing
Ivy Tech
AWARDS
Segment Hiked Parts of the Appalachian and Continental Divide Trails, Hold my Advanced Diver Certification, Partook in powerlifting meets, Junior Honor Society