Paul Bergstrom, CPA
Clifton,VA
Summary
Proven leader at Ernst & Young with a track record of enhancing customer satisfaction and team performance through strategic planning and cross-functional collaboration. Skilled in operations management and team coordination, consistently achieving goals with innovative solutions. Expert in resolving conflicts and fostering mentorship, driving success and mentor retention.
Overview
6
6
years of professional experience
Work History
Senior Manager
Ernst & Young
08.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Manager
Ernst & Young
10.2021 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Senior
Ernst & Young
10.2018 - 10.2021
- Collaborated with fellow mentors to share best practices, enhancing overall program effectiveness.
- Served as an advocate for all participants within the mentoring program when addressing concerns or issues brought up during meetings.
- Collaborated with program administrators to develop and execute strategies for mentor retention and satisfaction.
- Conducted regular check-ins with mentees to monitor progress and adjust strategies as needed for success.
Education
Masters In Accounting -
George Mason
Fairfax, VA12.2013
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
Timeline
Senior Manager
Ernst & Young
08.2024 - Current
Manager
Ernst & Young
10.2021 - 08.2024
Senior
Ernst & Young
10.2018 - 10.2021
Masters In Accounting -
George Mason
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