Paul Bernhardt
Port Orchard,WA
Summary
Proven Reconditioning Technician with a track record of enhancing vehicle aesthetics and value for Dave Smith Auto. Excelled in organizational strengths and interactive communication, ensuring over 90% customer satisfaction. Trained teams at Shari's Cafe and Pies, showcasing leadership and expertise in food safety and chemical use.
Overview
8
8
years of professional experience
Work History
Head Dishwasher
Shari's Cafe and Pies
09.2022 - Current
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Tech Agent
Inspiromedia
04.2019 - 09.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Reconditioning Technician
Dave Smith Auto
11.2016 - 09.2019
- Performed paint touch-ups and bodywork repairs for enhanced vehicle aesthetics, increasing resale value for clients.
- Increased service quality by regularly maintaining tools and equipment, ensuring optimal functionality during reconditioning tasks.
- Consistently met or exceeded target deadlines for completing reconditioning work orders, improving overall department productivity.
- Addressed customer concerns regarding vehicle condition, providing detailed explanations of required services to ensure understanding and satisfaction.
Education
College Prep -
Fryeburg Academy
Fryeburg, ME06.1997
Skills
Organizational strengths
Timeline
Head Dishwasher
Shari's Cafe and Pies
09.2022 - Current
Tech Agent
Inspiromedia
04.2019 - 09.2020
Reconditioning Technician
Dave Smith Auto
11.2016 - 09.2019
College Prep -
Fryeburg Academy
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