Senior Project Manager responsible for implementation of School Website projects
Overall
Responsible for planning and overseeing projects to ensure they are completed on time and within budget
Project review and plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way
Collaborate with cross-functional teams, ensuring seamless communication and efficient project execution to develop and maintain the project plan, including required deliverables and metrics for success, assigning responsibilities, assigning timelines, and reporting to designated stakeholders on the progress of each project
Supervise Education Management Cloud Operations Hosting Project Management, employing Agile methodologies to collaborate with hosting team on internal initiatives, security enhancements, and incident management protocols
Oversaw seamless execution of BBEM/BBTM PCI and SOC 1 & 2 audits for two distinct internal teams annually, while ensuring compliance and operational integrity
Directed program initiatives as a Program Manager for client site launches, decommissioning, product cancellations, site deprecations, and client data transfers for smooth transitions and client satisfaction
Project Manager
Blackbaud
Bedford, NH
01.2011 - 01.2020
Planned, monitored, and reported on project initiatives as well as resolved roadblocks and issues for smooth progress
Orchestrated and facilitated team meetings to foster collaboration and guarantee alignment on project objectives
Headed client decommissioning, product cancellations, and secure data transfers as Program Manager
Enforced data retention policies by developing, documenting, and implementing decommission process
Served as the primary escalation point for Cloud Operations to maintain operational efficiency
Received multiple recognitions from clients, as evidenced by emails to management, for providing technical expertise in DNS, hosting, and domain transfers, and successfully launching new websites with SSL application
Demonstrated exceptional relationship management skills, fostering customer satisfaction and contributing to Blackbaud's commitment to customer delight
Information Security Manager
Blackbaud
Bedford, NH
01.2009 - 01.2011
Created company data security policies and procedures, ensuring alignment with industry standards and regulatory requirements
Managed vulnerability scan schedules and implemented effective remediation plans for over 650 private schools for robust security measures
Spearheaded data security programs as Program Manager, overseeing PCI Compliance (1/10), and MA-201 Compliance (10/09) as Incident Response leader
Addressed compliance and security issues and uphold data integrity and confidentiality in collaboration with Schools