Paul Bosgraaf
Altamonte Springs,FL
Summary
Customer-Focused Technical Support Specialist experienced in high-volume call environments. Delivered exceptional service and technical assistance through effective communication and problem-solving skills. Committed to fostering positive customer relationships and contributing to team success.
Overview
7
7
years of professional experience
Work History
Sales Support
Charter/Spectrum
Maitland, FL
09.2025 - Current
- Participated in training sessions related to sales support processes and procedures.
- Attended weekly sales team meetings and internal webinars to improve product knowledge and enhance sales support effectiveness.
- Provided customer service and sales support to customers over the phone
- Ensured compliance with applicable laws and regulations related to sales support operations.
Customer Service Representative
Endurance
Debary, FL
02.2024 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and provided product information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Inspiro-Relia
Debary, FL
12.2021 - 02.2024
- Provide support related to Dish Network, Boost Infinite and Stubhub.com.
- Listen to the customer, then make inquiries to determine the nature and extent of the issue to isolate areas of concern and identify causes of problems and provide solutions to customers.
- Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements.
- Determine the requirement for units to be returned for inside service, provide return authorizations, and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services.
- Resolve technical issues related to software and hardware (Dish, Dish outdoors equipment, mobile devices).
- Activate new services, and actively sell new cell phones for Customer Service Boost Infinite.
- Assist customers in recovering tickets sent to them on mobile devices and PCs Metrol System for StubHub.com
- Remote
Customer Service Representative
Itel-BPO Solutions, Call Center
12.2019 - 11.2021
- Respond to customer inquiries from incoming calls and provide support related to insurance coverages.
- Add/remove insurance endorsements (amendments to existing contracts) that was issued at time of purchase, mid-term or at renewal time.
- Address issues that insure the best long-term and short-term solutions and work with customers to establish standard payment arrangements or assist in arranging acceptable payment plans.
- Collect and process payments and adjustments, process account transactions.
- Remote
Education
Certificate - C++/JAVA Programming
Florida Technical College
Orlando, FL10-2002
GED -
SCC
Lake Mary, FLTimeline
Sales Support
Charter/Spectrum
09.2025 - Current
Customer Service Representative
Endurance
02.2024 - 03.2025
Customer Service Representative
Inspiro-Relia
12.2021 - 02.2024
Customer Service Representative
Itel-BPO Solutions, Call Center
12.2019 - 11.2021
Certificate - C++/JAVA Programming
Florida Technical College
GED -
SCC