Paul Brenner
DoubleTree by Hilton Santa Fe
ALBUQUERQUE
19
years of professional experience
Front Desk Supervisor experienced in guest relations and staff training. Enhanced guest satisfaction through effective problem-solving and team development. Resolved guest concerns efficiently, leading to improved service scores and increased guest loyalty.
Work History
Front Desk Supervisor
2 Years 6 Months- Supervise the daily operations of the Front Desk to ensure exceptional guest service and efficient workflow.
- Lead, coach and support Front Desk team members while promoting Hilton brand standards and company policies.
- Assist with hiring, onboarding, training, and ongoing development of Front Desk associates.
- Prepare schedules, monitor attendance, and ensure appropriate staffing levels for each shift.
- Resolve guest concerns and service recovery situations professionally and promptly.
- Monitor room inventory, arrivals, departures, VIP guests, and special requests to maximize guest satisfaction.
- Perform daily cash handling procedures, audit reports, and ensure accuracy of guest billing.
- Review guest feedback and implement action plans to improve service scores.
- Handle escalated guest concerns and make sound decisions to ensure positive outcomes.
- Answer all incoming calls promptly, courteously, and professionally.
Construction Worker
15 Years 7 Months- Operated heavy machinery and tools to complete construction projects efficiently.
- Collaborated with team members to ensure adherence to safety protocols and regulations.
- Monitored material inventory, ensuring timely procurement for ongoing projects.
- Implemented process improvements that enhanced workflow efficiency on job sites.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced a fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
Education
High School Diploma
Skills
Customer management
Guest relations
Staff training
Customer service
Data entry accuracy
Cash control
Data entry efficiency
Issue resolution
Problem-solving skills
Time management
Daily cash reconciliation
Listening skills
Hospitality services
Timeline
Front Desk Supervisor
DoubleTree by Hilton Santa Fe
02.2024 - CurrentRead More
Construction Worker
Schreiber
06.2007 - 01.2023Read More
Southgate Anderson High School
High School Diploma
Read More