Paul Carillo
Fairfield,CA
Summary
With 20+ years of retail management experience, I am looking to move forward at highly regarded organization that can utilize my talents. I have a strong track record of managing highly profitable stores, producing teams that excel at world class customer service and developing highly motivated top talent. I'm organized, business savvy, professional and goal-oriented. I take pride in winning, the achievements of my subordinates and the success of the overall organization.
Overview
24
24
years of professional experience
Work History
STORE MANAGER
Starbucks Coffee Company
Walnut Creek, Ca.
03.2005 - Current
- Increase sales and contribute to store profitability: P&L management, extensive knowledge of company inventory systems; control labor costs; employee accountability for achieving goals/performance management.
- Execution of store operations according to company policies: Store team provides world class customer service; execution of new product launches and promotions; execution of food safety and cleanliness standards in accordance to local and state laws.
- Developing top talent: execution of training plans at all levels; creation of effective development plans to support employee growth in current position or next level in the organization; complete employee performance reviews and ongoing performance feedback
- Manager Coach Mentor (MCM): responsible for the Assistant Store Manager and Store Manager training portion for externally hired Assistant Store Managers, Store Managers, District Managers and Regional Directors of Operation.
- Situational Leadership
- Extensive coffee knowledge (Starbucks Coffee Master)
- New Store Opening Experience
- ProMetric Food Safety Certified
District Manager (Time-Limited Assignment)
Starbucks
Walnut Creek, CA
04.2013 - 10.2013
- Oversaw operational excellence across multiple store locations, enhancing customer satisfaction and service efficiency.
- Developed strategic initiatives to drive sales growth and profitability within district operations.
- Mentored store managers in performance management, team development, and operational best practices.
- Implemented training programs that elevated employee engagement and improved retention rates across the district.
ASSISTANT STORE MANAGER
Starbucks Coffee Company
Walnut Creek, Ca.
06.2004 - 03.2005
- Supporting the Store Manager in increasing sales and contributing to store profitability: improve store gross margin through knowledge of company inventory systems; planning and execution of effective store schedules to meet store needs and control labor costs; collaborate w/Store Manager on employee accountability/ performance management.
- Execution of store operations in accordance to company policies: model world class customer service and hold employees accountable to that standard; support store manager in launch of new products and promotions; maintain merchandise/ visual displays, brand savvy; execution of food safety and cleanliness standards in accordance to local and state laws; community outreach.
- NSF Food Safety Certified
SHIFT SUPERVISOR
Starbucks Coffee Company
Concord, Ca.
10.2002 - 06.2004
- Responsible for modeling world class customer service while holding Baristas accountable to that standard. Develop relationships with customers and ensure a customer-focused work environment.
- Follow all company operational policies and procedures for cash handling, safety and security and cash management.
- Responsible for providing quality beverages in accordance with Starbucks standards to all customers and hold Baristas accountable to that standard.
- Assist Store Manager and Assistant Store Manager with new employee training. Execution of company training plans and on-going performance feedback.
- Maintain positive employee morale and deploy employees on shift.
BARISTA
Starbucks Coffee Company
Concord, Ca.
08.2002 - 10.2002
- Provide world class customer service daily.
- Provide high quality beverages in accordance to company standards.
- Follow company policies and procedures for cash handling and safety and security.
- Support store leadership in training of new employees.
Education
General education for AA completion
Napa Valley College
Napa, Ca.01.2026
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Adaptability
Flexible
Timeline
District Manager (Time-Limited Assignment)
Starbucks
04.2013 - 10.2013
STORE MANAGER
Starbucks Coffee Company
03.2005 - Current
ASSISTANT STORE MANAGER
Starbucks Coffee Company
06.2004 - 03.2005
SHIFT SUPERVISOR
Starbucks Coffee Company
10.2002 - 06.2004
BARISTA
Starbucks Coffee Company
08.2002 - 10.2002
General education for AA completion
Napa Valley College