Paul Carlson
Parrish,Florida
Summary
Dynamic Director of Operations with extensive expertise in logistics, warehousing, customer service, and distribution, recognized for transforming organizations and processes to meet ambitious service, quality, and cost objectives. Proven ability to optimize logistics, inventory management, and supply chain processes while fostering a collaborative team environment that drives results in fast-paced settings. Strong strategic planning and problem-solving skills ensure operational efficiency and adaptability in response to evolving business needs. Committed to building high-performing teams and maintaining exceptional standards that contribute to organizational success.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
U.S. Director of Warehouse Operations
Mobili Fiver USA
Hobart, IN
01.2023 - 01.2024
- Lead Mobili Fiver’s logistics expansion into the United States. Set up the company’s first US distribution center located in Indiana. Established and set up all utilities, vendors, and contacts for business in the United States. Oversaw construction build-out of offices and warehouses.
- Managed and optimized warehouse operations; from receiving to shipping.
- Managed over 300 SKUs and $750,000 of inventory. Shipped 15,000 orders and more than 38,000 packages in the first year.
- Developed and implemented policies and procedures by establishing standard procedures to improve operation efficiency and productivity.
- Managed resources and budget; planned and managed the warehouse operating budget ensuring efficient use of resources.
- Ensured compliance overseen that all operations comply with local and federal regulations.
- Mobili Fiver is an e-commerce-based retail furniture company that manufactures its products in Italy for the North American and European markets.
Director of Operations and Logistics
BallerTV
Indianapolis, IN
01.2021 - 01.2022
- Lead BallerTV’s logistics network strategy and footprint expansion. Oversaw and managed three warehouses and 30 storage unit locations.
- Establish and develop various shipping and delivery options for filming equipment to meet business goals, reduce risk, and control costs by ensuring an optimal inventory flow through the network.
- Saved 50% on LTL freight shipping within the warehouse network and to mega convention center events.
- Built out warehouse locations to include the new Dallas location, expansion of the Indianapolis location, installation, and oversight of security systems, internet, utilities, and space layout.
- Responsible for $5 million of inventory in three locations and additional national storage units. Established minimum and optimal equipment inventory positions across all warehouse and storage locations.
- Oversaw procurement and receiving system to ensure equipment and purchased supplies were entered.
- Executed procurement of capital expenditures, i.e., building out office space and warehouses to include office furniture, warehouse fixtures, HVAC equipment, and fleet vehicles.
- BallerTV, a venture-backed start-up, is the nation’s premier live and on-demand streaming service dedicated to youth athletes.
Operations Manager
Northwest Express, Inc.
Oak Brook Terrace, IL
01.2020 - 01.2021
- Responsible for managing company managers and drivers at FedEx Ground terminals in Carol Stream, Bedford Park, and Chicago South Loop, IL.
- Improved terminal metrics on in-time delivery, driver performance for packages delivered per hour, and overall profitability by redesigning delivery routes to better coincide with geographical boundaries and minimize obstacles and delays along driver routes. Packages delivered per hour averaged 4-6 package per hour improvements.
- Assign loads, plan routes, and monitor delivery services based on pick-up and delivery schedules to provide safe, on-time service and meet customer requirements.
- Improved safety performance records month over month in two terminals by improving upon the Company’s safety culture which includes daily driver safety messages, weekly driver safety briefings, monthly driver safety training, and annual reviews, as well as enforcing company policies to ensure DOT compliance and company safety requirements are being met.
- Manage the company fleet, including vehicle inspections, replacing parts, and coordinating with fleet vendors to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed, to keep all vehicles optimally working in the fleet.
- Oversee administrative duties such as payroll, review and audit of timekeeping, driver counseling, accident reviews, filing and documenting, resolving pay issues, and creating operational reports.
- Proficient in maximizing efficiency of fleet operations and profitability and making recommendations for continuous improvement. Contributed, assessed, and implemented supply chain process improvement initiatives to drive cost savings, improve operations, and boost customer experience.
- Northwest Express is the largest independent Service Provider to FedEx Ground in the Chicagoland area. It provides last-mile delivery services throughout Chicago and its suburbs, with over 350 employees and 200 vehicles.
Director of Operations
Kabloom Corp.
Cherry Hill, NJ
01.2018 - 01.2020
- Responsible for contributing, assessing, and implementing supply chain process improvement initiatives to drive cost savings, improve operations, and boost customer experience.
- Responsible for inventory of perishable flowers purchased outside the country and brought into the United States, distributed to multiple third-party locations, and kept in refrigerated coolers to maintain the cold supply chain.
- Responsible for creating processes and procedures for third-party fulfillment centers to follow. Work with the IT team to develop & maintain different dashboards and performance reports. Develop service level agreements for the third-party fulfillment centers with incentives to improve the performance matrix.
- Manage day-to-day operations at all third-party warehouses.
- Develop basic training programs to achieve the best performances from third-party warehouses.
- Point person and leader of cross-functional teams, including procurement, planning, logistics, quality control, customer service, marketing, and finance.
- Responsible for developing budgets, performing reviews of third-party warehouses, and managing inventories.
- Kabloom Corp. is a technology-driven global gifting company with superior quality flowers, plants, and gifts and the convenience of ordering from stores online at Kabloom.com and via select third-party online platforms, including Amazon.com.
Operations Manager
SIMOS Insourcing Solutions LLC
Elwood, IL and Bethlehem, PA
01.2015 - 01.2018
- Recruit, hire, and train new employees for Walmart.com implementation and start-up operations in two one-million-square-foot Walmart distribution centers in Bethlehem, Pennsylvania.
- Involved in training employees in procedures and processes for the distribution center. Trained employees in both big box non-conveyable pick-to-voice product environment and small parcel pick/pack in Matrix/Module environment.
- Construct a daily flow plan based on available workload and control work releases to various departments.
- Increased output of Walmart TV over box area during Peak Period by going to two-man teams to assemble packing and reorganized product flow into and out of the packing area to put away.
- Direct work cell supervisors in their daily tasks and manage a team of leads and hourly associates.
- Maintain levels of service for inbound and outbound operations.
- Ensure accurate systemic and physical receipt of inbound and/or outbound inventory, including documentation of exceptions, record keeping, put-away, and data entry.
- Maintain productivity, quality, and safety standards and keep system workload in balance.
- Responsible for managing order fulfillment for SLA and replenishment and site-to-store Walmart.com distribution business.
- Drive continuous improvement in all areas of the operation and establish an unequaled level of service to internal and external customers.
- Managed cross-functional departments in order picking, replenishment, put away, receiving, and television over boxing for high-volume Walmart.com fulfillment distribution.
- Helped improve order picking productivity in three months by 10% by organizing assignments and workflow among order picking.
- Managed reach truck drivers to meet company peak season productivity levels for performance.
- SIMOS Insourcing Solutions LLC: a customer-focused, results-oriented labor management firm. SIMOS specializes in streamlining the way organizations work with contingent labor and high-touch environments.
Operations Manager
Power Stop LLC
01.2013 - 01.2015
- Responsible for the operations of a 153,000-square-foot distribution center, 100+ employees, and the inventory, order fulfillment, shipping, and receiving areas; reported to the President.
- Improved labor cost per package by 30%.
- Decreased total overtime spending by 57%.
- Increased output by 30% from 800 outbound orders per day to 1100 orders by adding two additional packing lines, staggering picker and packer start times, creating kits of the most popular parts for one-stop picking, and better planning pick paths for employees.
- Improved physical inventory procedures and processes, increasing parts inventory.
- Established an inventory locator system that automated the ability to store and track overstock inventory.
- Increased the warehouse space by more than 50% through establishing processes for organization, better storage, and increased racking space.
- Utilized the SBC Solutions ERP system.
- Developed a kitting system to group parts into packaged solutions to improve picking productivity and storage.
- Power Stop LLC: a leading distributor of car parts, including brake pads, rotors, calipers, and hub bearings.
Fulfillment Operations Manager
Design Pac Gifts LLC
01.2009 - 01.2013
- Reported to the Vice President of Operations and managed all order fulfillment processes for direct-to-consumer Internet and call center orders for 1-800 Baskets brand of 1800Flowers.com. Oversaw the inventory, order fulfillment, and process management of 16 drop ship vendors who shipped food gift baskets for the 1-800 Baskets brand. Managed up to 350 employees.
- Assisted in the development and execution of strategic plans for 1-800 Baskets order fulfillment operations.
- Responsible for managing inventory of finished products in coolers, freezers, and warehouse storage and individual components at 16 drop ship vendors throughout the country. Food products to include fresh fruit (refrigerated coolers), Junior’s Cheesecake (frozen), Stock Yards gourmet meat (frozen), Shari’s Berries chocolate dipped strawberries and fruit baskets (refrigerated), The Popcorn Factory (fresh), Fannie May (fresh chocolate), Godiva (fresh chocolate) and Cheryl’s Cookies (fresh baked goods), and various shelf stable food products.
- Reduced labor headcount by 15% through a $22M e-commerce basket assembly line.
- Reduced labor headcount and associated labor costs by 15% in production lines by repositioning people within the lines, increasing their tasks in the gourmet basket assembly line process.
- Increased warehouse storage space for finished products by 7 more SKUs and 8,400 more baskets by redeploying space and using bulk area storage.
- Developed tactical plans for daily execution of anticipated demand, production, and inventory control.
- Responsible for defining fulfillment process flow to optimize system capabilities, improve service, and reduce the cost of inventories.
- Lean Manufacturing production experience.
- Implemented the Sterling WMS for order and inventory management and improved data integrity.
- Worked with the Production and Marketing groups to ensure the best possible quality gifts were developed and forecasted for the E-Commerce direct-to-consumer business.
- Directed shipping and fulfillment of over 180,000 orders per year and 120,000 orders from drop ship vendors.
- Experienced with BAAN ERP systems, Oracle Inventory Systems, WMS, and RF scanners.
- Experienced with inbound logistics and cost savings from importing intermodal containers from overseas.
- Design Pac Gifts LLC: A $50 million wholly owned subsidiary of 1-800-flowers.com, a full-service product development and production company providing a range of food products and liquor gifts. 250,000 sq. ft. Safe Quality Food certified facility.
Education
M.B.A. - Operations Management
DePaul University
B.A. - Mass Communications
University of Illinois
Skills
- Leadership
- Logistics and Operations Start-Up Experience
- Small Parcel Delivery LTL, full truckload
- P&L Management
- Implementation of Warehouse Management Systems
- Critical Thinking
- Lean Manufacturing
- Structured Strategic Thinker and Problem Solver
- Team Building
- Waste reduction
Certification
- Lean/Six Sigma Green Belt Certified, Six Sigma Study
- Certified Associate Project Management, Project Management Institute
Timeline
U.S. Director of Warehouse Operations
Mobili Fiver USA
01.2023 - 01.2024
Director of Operations and Logistics
BallerTV
01.2021 - 01.2022
Operations Manager
Northwest Express, Inc.
01.2020 - 01.2021
Director of Operations
Kabloom Corp.
01.2018 - 01.2020
Operations Manager
SIMOS Insourcing Solutions LLC
01.2015 - 01.2018
Operations Manager
Power Stop LLC
01.2013 - 01.2015
Fulfillment Operations Manager
Design Pac Gifts LLC
01.2009 - 01.2013
B.A. - Mass Communications
University of Illinois
M.B.A. - Operations Management
DePaul University