Paul Carter
Complete Auto & Exhaust
Wildwood,MO
23
years of professional experience
Dynamic service advisor with a proven track record of increasing sales from $860,000 to $1,750,000. Expertise in customer service, sales negotiations, and problem-solving, driving exceptional client relationships and operational efficiency.
Work History
Service Advisor /Business Owner
2 Years 10 Months- Helped take gross sales from $860,000 a year to $1,750,000 with the same number of employees.
- Make and keep track of appointments with customer follow-up on progress.
- Work with suppliers to ensure parts delivery schedules stay on track to meet customer expectations.
- Work through unexpected problems that come up while performing the repairs.
- Provided exceptional customer service and support in automotive repair consultations.
- Diagnosed vehicle issues by conducting thorough inspections and utilizing diagnostic tools.
- Facilitated effective communication between customers and technical teams regarding service options and repairs.
Automotive Retailer / Owner
6 Years 10 Months- Managed every aspect of a small business with two locations and several employees. Inventory, sales, HR, compliance, advertising, complaints, payroll, and ect.
- Trained new staff on customer service protocols and operational procedures to enhance team efficiency.
- Implemented sales strategies that improved customer engagement and boosted overall store performance.
- Oversaw daily operations, ensuring compliance with company policies and exceptional service standards.
Finance Manager
1 Year 11 Months- Left December 1st 2017 and in 11 months of 2017 I put more revenue on the books than any other finance person at any of the several Bommarito stores that worked a full 12 months. A former co-worker called with the news after the year end sales meeting.
- Secured financing for auto loans for customers with a wide range of credit scores
- Sold extended warranties, GAP insurance, and a host of other products
- Negotiated sale prices and interest rates.
- Followed up with the sales managers and the customers and the lending banks to put deals together.
- Tracked loans to make sure they closed and the dealerships got paid.
- Handles titles and money transactions.
Finance Manager
7 Years 3 Months- Started in sales and became a top seller, leading to promotion as internet sales manager in 2009 and then finance manager in 2010.
Account Manager
5 Years 1 Month- Assisted 40 core sales teams by providing necessary resources and information
- Developed sales quotes for data sales.
Education
Bachelor of Arts - Business
Skills
Communicate with people to find out their needs and wants
Find a solution and present
Ask for the sale
Sales negotiations
Follow through and follow up
Customer service
Computer skills
Ability to sell
Multi-task with attention to detail
Not afraid to pick up the phone
Timeline
Service Advisor /Business Owner
Complete Auto & Exhaust
10.2023 - CurrentRead More
Automotive Retailer / Owner
Carter Auto Plaza St Peters
04.2018 - 02.2025Read More
Finance Manager
Bommarito Auto Group
01.2016 - 12.2017Read More
Finance Manager
Paul Cerame Auto Group
08.2008 - 11.2015Read More
Account Manager
AT&T
07.2003 - 08.2008Read More
Lindenwood University
Bachelor of Arts from Business
Read More