EVIA CYNTHIA OSAZUWA
Houston,TX
Summary
Passionate, motivated Technical Business Analyst with 7+ years experience supporting e-commerce retailers through developing IT solutions. Possess a Degree in Business Admin and a Certification of Competency in Business Analysis. Track Record of saving retailers over $500k annually thanks to innovative solution strategies and sound Gap analysis techniques. Thrive in multicultural environments which has helped my employers grow in size and reputation globally.
Overview
7
7
years of professional experience
Work History
BUSINESS ANALYST
WALGREENS
10.2022 - Current
- Develop business architecture using requirements such as scope, processes, alternatives and risks
- Analyze patients adherence requirements and processes through document analysis
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
- Redesigned customer communication and fulfillment protocols, increasing customer satisfaction rates by 35% and saving the company 500K + annually due to reduction in return to stock medication request went up in sales 3% in 2022
- Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance.
- Implemented best practices in quality assurance methodologies, ensuring consistent delivery of high-quality products and services.
- Developed detailed test plans and executed test scenarios to validate system functionality, identify defects, and ensure adherence to requirements.
BUSINESS ANALYST
2PROPER PRODUCTIONS INC
07.2017 - Current
- Plan and Develop the Project Idea
- Organizing, Planning, Directing the completion of specific projects
- Create and Lead Dream Team
- Monitor Project Progress and Set Deadlines
- Evaluate Project Progress and Set Deadlines
- Handle Finances/Manage the Money
- Solve Issues that Arise
- Clothing Production Management
- Music Production Management
- Cosmetics Beauty Production Management
- Realest Production Management
- Ensure Stakeholder Stratification
- Organize Business Docs
- Initiating, Recruiting, Setting Timelines
- Budget Management, Monitoring and communicating project performance
- Evaluating current business processes and identify areas of improvement
- Identify opportunities for process optimization
- Recommend changes to enhance business efficiency
- Strategizing company's path forward.
BUSINESS ANALYST
ACETO GAS LTD OIL & GAS INDUSTRY
02.2017 - 01.2020
- Formulating strategy, improving performance, procuring materials and resources, securing compliance
- Engage client to gather software requirements/ business rules and ensure alignment with development teams
- Long-term planning to create initiatives that further the company overall goals.
Education
MBA - MASTERS IN BUSINESS ADMINISTRATION FINANCE INTERNATIONAL MARKETING -
LONG ISLAND UNIVERSITY
05.2022
BACHELOR OF SCIENCE IN BIOLOGY PRE MED -
MEDGARS EVERS COLLEGE
05.2016
ASSOCIATE OF SCIENCE IN CHEMISTRY -
BROX COMMUNITY COLLEGE
05.2014
Skills
- Familiar with Agile software development
- Expert knowledge of SQL and relational database management systems
- Skilled with Wrike and AtTask project management software
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Viso)
- Google analytics
- Tableau
- Great Critical thinking and problem solving abilities
- Great Communication skills, communicate effectively and very dependable
- Patient strong leadership skills, strategic thinker, excellent work ethic
- Great Customer service abilities, strive to get the work done
- Event management
- Inventory management
- Medical billing - third party billing
- Microsoft access
- Insurance
- Enthusiastic, compassionate, respectful, optimistic, people-oriented team player self motivated positive attitude
- Well organized and detailed oriented
- Facilitate monthly meetings with clients to document requirements and explore solutions
- Completed in-depth analysis of business processes, boosting revenue by 15% in 2019
- Coordinating different teams to foster exchange of ideas and provide cross team opportunities
- Assessing and analyzing department budgets to find ways to minimize expenses and optimize profits
- Evaluated risks related to requirements implementations testing processes, project communications and training, saving the company on an average $5000 annually
- Inspiring and motivating employees to perform at their best through positive encouragements and incentive initiatives
- Communicating with the board or other senior officials about shifting company priorities and projects
- Translate stakeholders requirements into 10 different tangible deliverables Such as functional specifications, user cases, user stories, workflow/ process diagrams and data flow/ data model diagram
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market
- User Acceptance Testing
- Business process improvement
- Data Analysis
- Microsoft Office Suite
Activities
- IIBA Business analysis certification
- PMP Certification (Project Management Certification)
- Long Island University Honors: Summa cum laude (2022) MBA
- Dean's list (2020 - 2022)
- Student Council Secretary
- Honors Society (2016, 2022)
- (CPht) Certified Pharmacy Technician (March 2022)
- APHA (THE AMERICAN PHARMACISTS ASSOCIATION) (2018-2020)
- Red nose charity
- Pennies for patient's charity
- Peer tutoring
Timeline
BUSINESS ANALYST
WALGREENS
10.2022 - Current
BUSINESS ANALYST
2PROPER PRODUCTIONS INC
07.2017 - Current
BUSINESS ANALYST
ACETO GAS LTD OIL & GAS INDUSTRY
02.2017 - 01.2020
MBA - MASTERS IN BUSINESS ADMINISTRATION FINANCE INTERNATIONAL MARKETING -
LONG ISLAND UNIVERSITY
BACHELOR OF SCIENCE IN BIOLOGY PRE MED -
MEDGARS EVERS COLLEGE
ASSOCIATE OF SCIENCE IN CHEMISTRY -
BROX COMMUNITY COLLEGE