Paul Chen
Flushing
Summary
Dynamic Sales Associate with proven expertise at Family Business, excelling in customer engagement and problem-solving. Recognized for building strong relationships and effectively managing cash register operations. Adept at resolving disputes and enhancing customer loyalty through attentive service and promotional support, ensuring a seamless shopping experience.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Family Business
02.2023 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
BBA - Business Management
Queensborough Community College
Oakland Gardens, NY05-2028
Skills
- Customer engagement
- Calm demeanor
- Listening skills
- Dispute mediation
- Promotional support
- Inventory control procedures
- Relationship building
- Cash register operation
- Cash handling accuracy
- Problem-solving
Languages
English
Chinese (Mandarin)
Timeline
Sales Associate
Family Business
02.2023 - Current
BBA - Business Management
Queensborough Community College