Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Paul Clark

Customer Success Manager (CSM)
TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Success Manager

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Kingsland, TX
Open to relocation: Yes

Salary Range

$80000/yr - $105000/yr

Important To Me

Company CulturePaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchWork-life balance

Summary

Pre-sales Engineer with excellent history of business development and technical leadership. Accomplished in transforming existing and new practices to align with customer and industry needs by developing customer existing environments to functional designs. Strong communicator who takes ownership and delivers results. Comprehensive knowledge of Avaya CM, Avaya IX Workspaces, Avaya IX Collaboration and Avaya IP Office
Design Engineer
Working as a Design Engineer with Enterprise customers providing designs on existing Avaya and and (Legacy) Nortel product portfolios
Interacted directly with customers on complex solutions to understand business objectives and capturing in deliverables, creating collaborative environment and increased project success

Overview

20
years of professional experience

Work History

ConvergeOne Inc. (Acq. Arrow Systems Integration)
Houston, TX

Design Engineer
02.2018 - 12.2019

Job overview

  • Responsible for supporting six (6) National Account Managers and support of two (2) Inside Sales Managers
  • Designed, scoped and delivered technical solutions to customers in conjunction with sales
  • Supported variety of strategic business partner products with main focus being complete suite of Avaya products and solutions along with ConvergeOne Managed Service offerings
  • Responsible for writing Scope of Work documents on pre sale designs
  • Researched suppliers of raw materials and finished goods

Arrow Systems Integration (Acq. Shared Technology)
Houston, TX

Sales Engineer
04.2013 - 02.2018

Job overview

  • Responsible for design configurations for strategic customer (Oil Company) on RFP and continued support on product design and upgrades to customers sites, including Offshore facilities
  • Support of five (5) Account Managers supporting configuration designs
  • Designed, scoped and delivered technical solutions to customers in conjunction with sales
  • Supported variety of strategic business partner products with main focus being complete suite of Avaya and Mitel products and solutions along with ConvergeOne Managed Service offerings
  • Responsible for writing Scope of Work documents on pre sale designs

Shared Technologies Inc.
Houston, TX

Sales Engineer
07.2005 - 01.2013

Job overview

NextiraOne LLC
Houston, TX

Sales Engineer
01.2000 - 07.2005

Job overview

Education

Telephony Training Multiple Product Lines
Houston, TX

University Overview

Avaya:

APDS-SS-UC

APDS-CC

APDS-Networking

APSS-CC APSS and APDS Radvision

Certifications on Avaya (Nortel Legacy Portfolio)

Humble High School
Humble, TX

High School Diploma
1975

University Overview

Skills

  • Results Driven
  • Process Improvement
  • Issue Resolution
  • Strategic Planning
  • Business Development
  • Interpersonal Communication Skills
  • Communication skills
  • Self-motivated
  • Designing Avaya, Nortel

Timeline

Design Engineer
ConvergeOne Inc. (Acq. Arrow Systems Integration)
02.2018 - 12.2019
Sales Engineer
Arrow Systems Integration (Acq. Shared Technology)
04.2013 - 02.2018
Sales Engineer
Shared Technologies Inc.
07.2005 - 01.2013
Sales Engineer
NextiraOne LLC
01.2000 - 07.2005
Telephony Training Multiple Product Lines
Humble High School
High School Diploma

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