- Photography
- Theatre/Acting
PAUL CLISHAM
Nanticoke,PA
Summary
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Aging Care Manager II
Luzerne/Wyoming Counties Area Agency on Aging
01 2019 - 05 2023
- Assessed clients and developed plans to meet needs.
- Managed 50+ complex caseloads, ensuring timely assessment, intervention, and documentation for positive care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
SHINE Educational Program
Wilkes University
09.2018 - 12.2018
- Assisted in improving overall student performance by implementing targeted interventions for struggling learners.
Blended Case Manager
Northeast Counseling Services
09 1999 - 12.2016
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Maintained client confidentiality by adhering to HIPAA regulations and agency policies, ensuring the protection of sensitive information.
- Developed strong working relationships with clients families to involve them in care planning and support their understanding of the treatment process.
- Promoted client self-sufficiency by teaching life skills and goal-setting strategies, empowering individuals to make positive changes in their lives.
- Streamlined documentation processes by maintaining accurate and organized case files, enabling efficient information retrieval.
Employee Benefits Coordinator and Customer Service
Blue Cross and Blue Shield
08 1995 - 09 1999
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Psychology
King's College
Wilkes-Barre, PA 05.1995
Skills
- Case assessments
- Medical chart documentation
- Individual Service Building
- Patient education and counseling
- Proficient in Microsoft Office
- Friendly, positive attitude
- Excellent communication
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Calm under pressure
Certification
Pennsylvania State Civil Service Certification
Interests
Timeline
SHINE Educational Program
Wilkes University
09.2018 - 12.2018
Pennsylvania State Civil Service Certification
Aging Care Manager II
Luzerne/Wyoming Counties Area Agency on Aging
01 2019 - 05 2023
Blended Case Manager
Northeast Counseling Services
09 1999 - 12.2016
Employee Benefits Coordinator and Customer Service
Blue Cross and Blue Shield
08 1995 - 09 1999
Bachelor of Arts - Psychology
King's College
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