Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paul Condes

Rio Rancho

Summary

Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.

Overview

26
26
years of professional experience
1
1
Certification

Work History

BH Government Programs Care Manager III

Blue Cross Blue Shield of New Mexico
09.2013 - 09.2025
  • Developed individualized care plans to address member needs and promote health outcomes.
  • Coordinated with healthcare providers to ensure timely access to services for members.
  • Monitored and evaluated effectiveness of care programs, adjusting strategies as necessary.
  • Participated in interdisciplinary team meetings to discuss member progress and share best practices.

Clinical Intake Coordinator/Licensed Clinical Therapist

Youth Development Inc.
06.2013 - 09.2013

· Collaborated directly with the Clinical Director in formulating client referrals and admissions

·Coordinated patient intake processes to ensure timely and accurate information collection.

· Developed Treatment Plans for all admitted clients

· Provided both individual and family therapy services as appropriate

· Documented all pertinent information in client’s files


Treatment Foster Care Therapist

Family Works, Inc.
05.2011 - 06.2013
  • Provide therapeutic services. Therapy is provided in individual, family and group settings. Group therapy is focused on those clients with substance abuse issues. The therapist is the head of the Treatment Team. Treatment team meetings were held on a monthly basis. The therapist is in charge of creating, revising and helping/assisting the client (and family members) complete the goals and objectives identified in the treatment plan. Client load was 20. Client’s diagnoses ranged from PTSD, Major Depression, Substance Abuse/Dependence, Mental Retardation, Autism, Sexual Abuse (perpetrator and victim), Psychosis, Oppositional Defiance, Attention Deficit Hyper Activity Disorder, Obsessive Compulsive Disorder, Conduct Disorder, Mood Disorder NOS, etc…
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.

Behavior Management Specialist (BMS)

Desert Hills, Family Youth Centered Services (YFCS)
01.2011 - 05.2011
  • The BMS program aims to prevent at risk children from being placed outside of the home or expelled/suspended from school. Provide 1:1 services to clients. Services include providing behavior management skills/techniques to youth who have behavioral issues stemming from their diagnoses. Services were provided in the school and community settings. I also provided parenting skills training through in-home services. I also was responsible for completing a monthly service review.

Community Support Worker (CSW)

Desert Hills, Family Youth Centered Services (YFCS)
06.2010 - 12.2010
  • Provide case management for clients and their families. Identify, locate and connect client/family with community resources. Community resources include education, medical/mental health, housing, clothing, food, transportation, in/outpatient therapeutic services, psychotropic medications and psychological evaluations. Caseload was 20 clients.

Behavior Management Specialist (BMS)

Desert Hills, Family Youth Centered Services (YFCS)
02.2009 - 06.2010
  • The BMS program aims to prevent at risk children from being placed outside of the home or expelled/suspended from school. Provide 1:1 services to clients. Services include providing behavior management skills/techniques to youth who have behavioral issues stemming from their diagnoses. Services were provided in the school and community settings. I also provided parenting skills training through in-home services. I also was responsible for completing a monthly service review.

Warehouse Worker

Wagner Equipment and Construction Co
04.2005 - 01.2009
  • This job was held during my undergraduate studies. I worked in the warehouse and assisted with filling and shipping of our customer's orders. I helped trained new employees develop the skills necessary for maximum production. I helped instill company values, trained and worked according to the company’s mission statement. I was successful in accomplishing the company’s core objectives/goals.

United States Army
02.2000 - 02.2003
  • I learned in unity to accomplish all objectives/goals. I acquired leadership skills and abilities while progressing through multiple ranks by upholding military standards and guidelines. I gained invaluable experience by working with numerous ethnic backgrounds and various personalities. I also learned how to work under pressure, in adverse conditions while remaining motivated, focused and determined to achieve/accomplish the planned out goals and objectives.

Education

Masters - Social Work

New Mexico Highlands University

Bachelor of Arts - Psychology

University of New Mexico
Albuquerque, New Mexico

Associates degree - Liberal Arts

Central New Mexico Community College

High School Diploma -

James Madison High School
Atlanta, Georgia

Skills

  • Bi-lingual (English and Spanish)
  • Building Client Rapport and Engagement
  • Identifying Client’s Needs
  • Productive Follow Up/Continuity of Care
  • Treatment Care Plan Development and Fulfillment
  • Team/Co-worker Collaborator
  • Profesional Conduct
  • Prior Military Service

Certification

Licensed Masters Social Worker-License No. M-07952

Timeline

BH Government Programs Care Manager III

Blue Cross Blue Shield of New Mexico
09.2013 - 09.2025

Clinical Intake Coordinator/Licensed Clinical Therapist

Youth Development Inc.
06.2013 - 09.2013

Treatment Foster Care Therapist

Family Works, Inc.
05.2011 - 06.2013

Behavior Management Specialist (BMS)

Desert Hills, Family Youth Centered Services (YFCS)
01.2011 - 05.2011

Community Support Worker (CSW)

Desert Hills, Family Youth Centered Services (YFCS)
06.2010 - 12.2010

Behavior Management Specialist (BMS)

Desert Hills, Family Youth Centered Services (YFCS)
02.2009 - 06.2010

Warehouse Worker

Wagner Equipment and Construction Co
04.2005 - 01.2009

United States Army
02.2000 - 02.2003

Bachelor of Arts - Psychology

University of New Mexico

Associates degree - Liberal Arts

Central New Mexico Community College

Masters - Social Work

New Mexico Highlands University

High School Diploma -

James Madison High School
Paul Condes