Pamela Palmer
Sandy,Utah
Summary
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager III
Wells Fargo Bank
Cottonwood Heights, UT
11.2018 - Current
- Engage customers in Spanish/English to understand their needs.
- Outbound calling to customers and delivered the feedback to team to improve our customer experience.
- Partner with several lines of business to create referrals.
- Self Motivated with a high level of self accountability.
- Coach Team to meet individual and branch goals.
- Analyze various reporting to assess branch participation and growth and create action plans based on learnings.
- Fraud and Loss Prevention and Risk Management.
Branch Manager II
Wells Fargo Bank
Brickyard
01.2016 - 11.2018
- Each quarter, Brickyard increased customer experience scores.
- Showed Household Relationship Growth.
- High scores in Conduct Risk Management.
- Developed Two Bankers to become Licensed in 2016.
- Community involvement with Wells Fargo at Work Activities; currently on the Community Bank Market Committee, serving as Chair, and a member of the Latin Connection and the Pride Network.
Branch Manager I
Wells Fargo Bank
Twelfth Street
04.2014 - 01.2016
- Coached team around Customer Experience, focused on building genuine relationships with customers
- Met or exceed branches Plan Goals
- Increased relationships with partners by having weekly meetings and one on one coaching with Bankers
- Serving on the Executive Board of Directors as Treasurer for the YCC Family Crisis Center
- Co-lead Weber district in community service campaigns and volunteer work.
Teller - Personal Banker - Home Mortgage Consultant
03.2010 - 09.2013
- Open new accounts, referred to partners and met daily and quarterly goals
- Maintained customer relationships and had repeat business
- Resolve customer issues and requests
- Coaching and motivating tellers
- Was ranked #1 in the Weber Market.
Real Estate Broker
01.2002 - 01.2010
- Maintained Excellent Customer Relations, resulting in repeat and referral business
- Effectively developed/produced Ad campaigns in the Hispanic Media
- Volunteered for Ogden City's Front Porch Light Program
- Earned bonuses for meeting sales goals
- 2006 Attained a Real Estate Broker's License
- 2007 Was Commended and awarded the "Most Homes Sold" for our Layton Real Estate Office.
Education
Real Estate Broker License -
Stringham Real Estate School
10.2006
Real Estate Agent License -
Stringham Real Estate School
04.2002
High School Diploma -
Weber High School
Skills
- Shift Scheduling
- Performance Reviews
- Branch Operations Management
- Interviewing and Hiring
- Fraud & Loss Prevention
- Credit Specialist
- Attention to Detail
- Information Security
- Multi-tasking ability
- Coaching and Mentoring
- Bi-Lingual Spanish/English
- Sales professional
- Relationship building and management
- Workday proficient
- Operating procedures
Certification
- Utah Notary Certification
References
References available upon request.
Timeline
Branch Manager III
Wells Fargo Bank
11.2018 - Current
Branch Manager II
Wells Fargo Bank
01.2016 - 11.2018
Branch Manager I
Wells Fargo Bank
04.2014 - 01.2016
Teller - Personal Banker - Home Mortgage Consultant
03.2010 - 09.2013
Real Estate Broker
01.2002 - 01.2010
Real Estate Broker License -
Stringham Real Estate School
Real Estate Agent License -
Stringham Real Estate School
High School Diploma -
Weber High School
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