Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership, customer service relations, and sales management.
Overview
15
15
years of professional experience
Work History
Branch Manager III
Mountain America Credit Union
03.2013 - Current
Strong understanding of financial principles and the ability to manage budgets effectively.
Knowledge of credit union operations, products, and services.
Ability to inspire and lead a team to achieve organizational goals.
Effective communication skills to convey the vision and objectives to the team.
Focus on member satisfaction and the ability to develop strategies for improving the member experience.
Problem-solving skills to address member concerns and issues.
Stay updated on industry regulations and ensure that the credit union complies with all relevant laws and regulations.
Identify and manage risks associated with financial transactions and operations.
Foster a positive work environment and build a cohesive team.
Encourage professional development among staff members.
Effective communication with team members, other departments, and external stakeholders.
Clear and transparent communication with credit union members.
Demonstrate high ethical standards and make decisions that align with the credit union's values.
Branch Manager
Chartway Federal Credit Union
10.2008 - 03.2013
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
Bachelor of Science - Finance
Southern Utah University
Cedar City, UT
Skills
Branch Operations Management
Banking Products and Services
Sales Development
Financial Oversight
Coaching and Mentoring
Relationship Management
Relationship Building and Management
Awards
Summit Award - Mountain America Credit Union - Branch and Personal Awards