Cynthia Stratton
Russellville,KY
Summary
Dynamic Branch Manager with a proven track record at Lendmark Financial Services, excelling in customer service and team supervision. Enhanced customer satisfaction through effective relationship management and implemented sales strategies that consistently exceeded targets. Strong decision-making and attention to detail drive operational efficiency and financial accuracy.
Overview
33
33
years of professional experience
Work History
Branch Manager III
Lendmark Financial Services, LLC
08.2001 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Accounting Manager
Flying J Travel Center
04.2000 - 07.2001
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Created and maintained financial databases for data entry, tracking and reporting.
Assistant Manager
US Bancorp Consumer Finance
03.1992 - 04.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Merit Diploma - Accounting And Finance
Franklin-Simpson High School
Franklin, KY05.1990
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Relationship building and management
- Team supervision
- Client relationship management
- Strong team-builder
- Verbal/written communication
- Decision-making
- Team player
- Training and development
- Business development
- Goals and performance
- Risk mitigation
- Financial services
- Loan documentation
- Loans
- Regulatory compliance
- Upselling and cross selling
- Multi-tasking
Accomplishments
2024 Choice Awards winner
2015 Branch Manager of the Year
Timeline
Branch Manager III
Lendmark Financial Services, LLC
08.2001 - Current
Accounting Manager
Flying J Travel Center
04.2000 - 07.2001
Assistant Manager
US Bancorp Consumer Finance
03.1992 - 04.2000
Merit Diploma - Accounting And Finance
Franklin-Simpson High School
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