Tyler Bigger
Davison
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
10
10
years of professional experience
Work History
Branch Manager III
Vibe Credit Union
Waterford, MI
02.2026 - Current
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategic initiatives to enhance member services and increase satisfaction.
- Mentored staff, fostering professional development and improving team performance through training programs.
- Analyzed financial reports to drive decision-making and optimize resource allocation within the branch.
- Coordinated community outreach efforts, enhancing brand visibility and engagement within local markets.
- Evaluated branch performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed project plans aligning with organizational goals to drive strategic initiatives.
- Facilitated stakeholder meetings to gather requirements and ensure project alignment with business objectives.
Branch Manager II
Vibe Credit Union
Waterford, MI
11.2024 - 02.2026
- Led branch operations, ensuring compliance with regulatory requirements and internal policies.
- Developed and implemented strategies to enhance member engagement and satisfaction.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Analyzed financial performance metrics, driving initiatives to improve profitability and efficiency.
- Oversaw risk management practices, identifying potential issues and implementing corrective actions.
- Cultivated relationships with community partners to strengthen brand presence and outreach initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Director of Sales and Service
Vibe Credit Union
Novi, MI
03.2023 - 11.2024
- Led customer service initiatives to enhance member satisfaction and retention.
- Streamlined sales processes, resulting in improved operational efficiency and team productivity.
- Mentored staff on best practices for client engagement and relationship building.
- Analyzed market trends to identify opportunities for growth and service expansion.
- Developed training programs to improve team performance and service delivery standards.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
Director of Consumer Lending
Vibe Credit Union
Novi, MI
08.2022 - 03.2023
- Led strategic planning initiatives to enhance operational efficiency across all departments.
- Developed and implemented policies to improve member services and satisfaction levels.
- Managed cross-functional teams to streamline processes and increase productivity.
- Analyzed market trends to inform product development and service offerings.
Branch Manager
Vibe Credit Union
Clarkston, MI
10.2019 - 08.2022
- Maintained confidentiality of credit union records and member information to prevent mishandling of data and potential breaches.
- Gathered and reviewed member feedback to improve operations.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act.
- Created strategies to develop and expand existing member loan protections, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Branch Manager
Vibe Credit Union
Waterford , MI
03.2019 - 09.2019
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Identified and capitalized on community business opportunities with effective networking.
- Maximized efficiency through effective resource allocation and employee management.
- Implemented process improvements to increase productivity.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with tellers and Member Service Specialists to exceed sales goals.
Member Service Specialist III
Vibe Credit Union
Waterford, MI
09.2017 - 03.2019
- Conferred with members about concerns with products or services to resolve problems and drive sales.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Continuously surpassed member service standards while ensuring compliance with call volume objectives.
- Learned all internal systems and related service role duties to provide skilled team backup in handling member demands.
- Surpassed sales goals through implementation of effective marketing strategies.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Facilitated inter-departmental communication to effectively provide member support.
Contact Center Representative
Vibe Credit Union
Waterford, MI
10.2016 - 09.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistent high performer in regards to calls handled on a daily basis and effectiveness
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Conferred with members about concerns with products or services to resolve problems and drive sales.
- Used consultative sales approach to understand member needs and recommend relevant offerings.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of members and staff.
Team Supervisor
ELGA Credit Union
Davison, MI
03.2016 - 09.2016
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with members through positive attitude and attentive response.
- Coached team members in member service techniques, providing feedback and encouragement toward reaching sales goals.
- Responsible for ATM, Vault, Member Service, Loan, and Teller Tasks
Education
Some College (No Degree) - Business Management
Charles Stewart Mott Community College
Flint, MIBBA - Business Management And Administration
Baker College
Flint, MI12-2018
High School Diploma -
Davison High School
Davison, MI05-2012
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Relationship building and management
- Verbal/written communication
- Employee development
- Decision-making
- Sales professional
- Business development
- Proficient in MS office
- Project management
- Conflict resolution
- Key performance indicators
- Staffing optimization
Timeline
Branch Manager III
Vibe Credit Union
02.2026 - Current
Branch Manager II
Vibe Credit Union
11.2024 - 02.2026
Director of Sales and Service
Vibe Credit Union
03.2023 - 11.2024
Director of Consumer Lending
Vibe Credit Union
08.2022 - 03.2023
Branch Manager
Vibe Credit Union
10.2019 - 08.2022
Assistant Branch Manager
Vibe Credit Union
03.2019 - 09.2019
Member Service Specialist III
Vibe Credit Union
09.2017 - 03.2019
Contact Center Representative
Vibe Credit Union
10.2016 - 09.2017
Team Supervisor
ELGA Credit Union
03.2016 - 09.2016
BBA - Business Management And Administration
Baker College
High School Diploma -
Davison High School
Some College (No Degree) - Business Management
Charles Stewart Mott Community College