Paul Copeland
Lawrenceville,GA
Summary
Emerging student pursuing Degree and Certifications in Cybersecurity. Familiar with multiple operating systems and proficient in Network Fundamentals . Well-versed in setting up hardware, software and company networks according to established requirements. Positive and upbeat individual with a hardworking mentality. With experience working remotely as well as in office, I am capable of being productive independently as well as in a team setting. I hope to be selected for your position and I look forward to adding value to your company.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
FedEx Freight
Lawrenceville , GA
01.2024 - Current
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas of improvement and developed strategies to increase efficiency.
- Analyzed operational data to identify trends and implement strategic improvements.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared reports on operational performance metrics and presented them to management team.
Driver Development Instructor
FedEx Freight
Atlanta, GA
10.2020 - 01.2024
- Developed complete training programs and led training using expert learning techniques.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Documented training activities and changes to analyze program effectiveness.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
- Facilitated orientation sessions for new students, ensuring a comprehensive understanding of campus resources and policies.
Operations Manager
Swift Transportation
Atlanta, GA
01.2018 - 10.2020
- Remotely Supervised staff of 45 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
- Assessed needs and allocated resources to meet demand.
- Coordinated load planning for drivers to minimize dispatch delays.
- Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
- Maintained cost and profits within budget and managed records of personnel, expenditures and government rules and driving regulations, using MS400 software.
Owner/Operator
Copeland Transport Service
Atlanta, GA
02.2014 - 01.2018
- Set pricing structures according to market analytics and emerging trends.
- Formed and sustained strategic relationships with clients.
- Negotiated contracts with clients for products or services rendered by the company.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recording Engineer
11th Street Studios
Atlanta, GA
08.2011 - 02.2014
- Used Pro Tools to finalize song edits and complete post-production tasks.
- Set up and optimized equipment to maintain signal strength, clarity and reliability during broadcasts.
- Troubleshooted and resolved technical problems.
- Operated control consoles to regulate volume levels and sound quality.
Education
Associate in Computer Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA01-2025
Associate of Science - Audio Engineering
SAE Institute
Atlanta, GA05.2011
Skills
- Gwinnett Technical College Certification in Cybersecurity
- Obtained verifiable credential: CIST 2611 -Network Defense and Countermeasures
- Obtained verifiable credential: CIST 2613 - Ethical Hacking and Penetration Testing
- Obtained verifiable credential: CIST 2431 - Unix/Linux introduction
- Obtained verifiable credential: CIST 2612 - Computer Forensic
- Cloud security
- Risk assessment
- Network security
- Analytical thinking
Timeline
Operations Supervisor
FedEx Freight
01.2024 - Current
Driver Development Instructor
FedEx Freight
10.2020 - 01.2024
Operations Manager
Swift Transportation
01.2018 - 10.2020
Owner/Operator
Copeland Transport Service
02.2014 - 01.2018
Recording Engineer
11th Street Studios
08.2011 - 02.2014
Associate in Computer Science - Cybersecurity
Gwinnett Technical College
Associate of Science - Audio Engineering
SAE Institute